cinetj Posted January 30, 2012 Author Report Share Posted January 30, 2012 I just wish there was some sort of real estimate they could give. I was first told 3-4 weeks then after that "within the next two weeks" and now "When it gets here". Frustrating. Couldn't agree more. Quote Link to comment Share on other sites More sharing options...
cinetj Posted January 31, 2012 Author Report Share Posted January 31, 2012 Can Glenn confirm (or deny) that the shipping delay is due to a manufacturing "issue" with the new circuit boards? I'm not aware of any problem like that but since Glenn participates actively in this forum any statement from him would be much appreciated. Quote Link to comment Share on other sites More sharing options...
studiomprd Posted February 2, 2012 Report Share Posted February 2, 2012 there is always the telephone version of <hat> Quote Link to comment Share on other sites More sharing options...
glenn Posted February 2, 2012 Report Share Posted February 2, 2012 We are shipping every day. There is no issue with anything except for the extremely high demand. PCBs are excellent. Glenn Quote Link to comment Share on other sites More sharing options...
RadoStefanov Posted February 2, 2012 Report Share Posted February 2, 2012 Glenn, Did you ship to coffey sound this week? Quote Link to comment Share on other sites More sharing options...
studiomprd Posted February 2, 2012 Report Share Posted February 2, 2012 " Did you ship to coffey sound this week? " maybe your was the one Crew picked up there ...?? Quote Link to comment Share on other sites More sharing options...
johnpaul215 Posted February 3, 2012 Report Share Posted February 3, 2012 Just to put it in perspective, the Nomads are not being assembled at Foxconn. I don't think Zaxcom has dorms of workers where they can rouse 3,000 workers in the middle of the night to assemble devices. Sometimes you have to wait for production to ramp up. Quote Link to comment Share on other sites More sharing options...
RadoStefanov Posted February 3, 2012 Report Share Posted February 3, 2012 John you made my day with your hilarious post. Sent from my HD7 T9292 using Board Express Quote Link to comment Share on other sites More sharing options...
justanross Posted February 4, 2012 Report Share Posted February 4, 2012 Just to put it in perspective, the Nomads are not being assembled at Foxconn. I don't think Zaxcom has dorms of workers where they can rouse 3,000 workers in the middle of the night to assemble devices. Sometimes you have to wait for production to ramp up. I thought all electronics were made at Foxconn? C'mon they have 450 000 workers. Quote Link to comment Share on other sites More sharing options...
RadoStefanov Posted February 6, 2012 Report Share Posted February 6, 2012 I have a good feeling about next week... I can smell my znomad already. ;-) Sent from my HD7 T9292 using Board Express Quote Link to comment Share on other sites More sharing options...
stacysound Posted February 6, 2012 Report Share Posted February 6, 2012 Trew got 3 shipped this month… I'm #4… close Quote Link to comment Share on other sites More sharing options...
Davideo Posted February 6, 2012 Report Share Posted February 6, 2012 I was all excited to get mine this week, but my store told me they only shipped Nomad 8's... the 6's next week... argh. Quote Link to comment Share on other sites More sharing options...
cinetj Posted February 6, 2012 Author Report Share Posted February 6, 2012 Got this answer today from Coffey Sound: "Hello, There is still a back-order of about 2-3 months for these units." Quote Link to comment Share on other sites More sharing options...
Jason A Posted February 7, 2012 Report Share Posted February 7, 2012 Well you go build a better muti-track recorder that will meet everyone's needs AND have enough for everyone. Really? How bout you be prepared for proper distribution and demand like any respectable company in this business, not to mention the world market in general. Bottom line is, you would not see this poor customer service from Sound Devices, Lectrosonics, Denecke, K- Tek and many other of the local companies that supply our trade. Yes, making the product that you advertise available is part of giving good customer service, and unfortunately Zaxcom has failed in this respect. Not to mention having to recall units that had already been shipped late to customers, not having a manual ready (that blows my mind), and having a website that is consistently out of date and lacking info. I spoke with Glenn a while back about setting up a wireless system and when he found out I used a 788t he recommended the Nomad. After I mentioned they weren't available he said, "no, they're shipping right now". Sorry, but at some point you haver to take responsibility for your mistakes. It's YOUR responsibility to set up your production process properly before you release a product. This isn't a demand issue, it's a lack of supply. Quote Link to comment Share on other sites More sharing options...
RadoStefanov Posted February 7, 2012 Report Share Posted February 7, 2012 You can blame the numerous people that pre ordered. Quote Link to comment Share on other sites More sharing options...
Bob Posted February 7, 2012 Report Share Posted February 7, 2012 This isn't a demand issue, it's a lack of supply. So i guess that you want Zaxcom to build Nomads and put them on a shelf until they have enough machines to ship to all the customers who want them at one time? That's just ridiculous. What is wrong with shipping them as they are built. Quote Link to comment Share on other sites More sharing options...
soundslikejustin Posted February 7, 2012 Report Share Posted February 7, 2012 It's exactly the same as ordering a RED camera. They're popular. They are hand assembled and individually QC'd. There will be delays. Get over it, get in line if you want one. Quote Link to comment Share on other sites More sharing options...
RadoStefanov Posted February 7, 2012 Report Share Posted February 7, 2012 Please..... Zaxcom is not RED! They announced the nomad january last year and started shipping in october. Red announced the scarlet in 2008 and ..... It's exactly the same as ordering a RED camera. They're popular. They are hand assembled and individually QC'd. There will be delays. Get over it, get in line if you want one. Quote Link to comment Share on other sites More sharing options...
soundslikejustin Posted February 7, 2012 Report Share Posted February 7, 2012 No I'm saying it's similar to the practice of filling orders on a first come, first served basis, as the units are manufactured. The companies and their products are nothing alike. Quote Link to comment Share on other sites More sharing options...
jhaudio Posted February 7, 2012 Report Share Posted February 7, 2012 Hmm interesting. I made a $500 deposit @ Gotham for my Nomad 8. Estimated delivery is 3 months but Chase says to expect it to be longer (6 months?) Since there is such a long wait, I had to go and buy a SD mixer/recorder set up to hold me up until then. Quote Link to comment Share on other sites More sharing options...
cinetj Posted February 7, 2012 Author Report Share Posted February 7, 2012 Hmm interesting. I made a $500 deposit @ Gotham for my Nomad 8. Estimated delivery is 3 months but Chase says to expect it to be longer (6 months?) Since there is such a long wait, I had to go and buy a SD mixer/recorder set up to hold me up until then. I'm trying no to do the same, specially because I can afford only one mixer/recorder - therefore SD or Nomad and that is it. The Nomad was the jewel of the crown in the production sound kit I was setting up (got everything already except for it). But SIX MONTHS (!!!) is beyond reasonable, really! I've got to start working and this waiting is really a huge issue for me. Quote Link to comment Share on other sites More sharing options...
Jason A Posted February 7, 2012 Report Share Posted February 7, 2012 So i guess that you want Zaxcom to build Nomads and put them on a shelf until they have enough machines to ship to all the customers who want them at one time? That's just ridiculous. What is wrong with shipping them as they are built. I think it's pretty clear what the problem is with that approach. And as I mentioned, many other company's have figured out how to do this efficiently and effectively. Quote Link to comment Share on other sites More sharing options...
Jason A Posted February 7, 2012 Report Share Posted February 7, 2012 It's exactly the same as ordering a RED camera. They're popular. They are hand assembled and individually QC'd. There will be delays. Get over it, get in line if you want one. If that's the standard your willing to except then you deserve what you get. I just don't like rewarding companies who operate this way, when so many others go out of there way to do it better. Quote Link to comment Share on other sites More sharing options...
Frogpole Posted February 7, 2012 Report Share Posted February 7, 2012 Maybe it's time to end this thread. When Zaxcom ships the Nomad, that's when the machine is ready. I ordered and paid in full for the Nomad several months ago from Trew Audio. I don't want it until Zaxcom is happy with it. I'm an old school sound guy, so, I have lot's of other systems to do my work while I'm waiting for Nomad. If you'r a young sound guy you should be even more particular about getting a machine that is bug proof, so, you should really not want it until it is perfect. If it takes a few months longer to perfect it, ... Great. The final product is what's important. Ciao, Sully Quote Link to comment Share on other sites More sharing options...
James Arnold Posted February 7, 2012 Report Share Posted February 7, 2012 Maybe it's time to end this thread. When Zaxcom ships the Nomad, that's when the machine is ready. I ordered and paid in full for the Nomad several months ago from Trew Audio. I don't want it until Zaxcom is happy with it. I'm an old school sound guy, so, I have lot's of other systems to do my work while I'm waiting for Nomad. If you'r a young sound guy you should be even more particular about getting a machine that is bug proof, so, you should really not want it until it is perfect. If it takes a few months longer to perfect it, ... Great. The final product is what's important. Ciao, Sully Er...but the Nomads ARE shipping. Just not in the quantities many people would like to see. The bug proofing is happening as people start to work with them. I'm not sure I'm entirely comfortable with this, but Zaxcom are not the only company to work this way. I have some sympathy for Jason's views on this thread. It is frustrating to have the carrot dangled so dramatically and yet be no closer to seeing a result. Certainly I don't recall SD working like this. Sadly I'm not one of the wise people who pre-ordered months ago and the UK seems likely to be a way down the pecking order. Quote Link to comment Share on other sites More sharing options...
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