Jack Norflus Posted September 24, 2012 Report Share Posted September 24, 2012 For some reason IE isn't letting me log in. I can log in using firefox or safari but not IE. Is it me or is anyone else having this issue? Quote Link to comment Share on other sites More sharing options...
rofin Posted September 24, 2012 Report Share Posted September 24, 2012 Same IE prob here. firefox ok. Quote Link to comment Share on other sites More sharing options...
ProSound Posted September 24, 2012 Report Share Posted September 24, 2012 No one should be using IE anyways Quote Link to comment Share on other sites More sharing options...
Jeff Wexler Posted September 24, 2012 Report Share Posted September 24, 2012 Well, I really can't check up on Internet Explorer but I have read somewhere that there can be problems (and I will research it now on the IPB support site). The login window is a modal window or pop-up or whatever they call it and maybe it is not functioning properly in IE. If you do get some sort of login window when you click on "Sign In", try and click on something else in the login window and it may take you to a static page where you CAN log in. Quote Link to comment Share on other sites More sharing options...
Jack Norflus Posted September 24, 2012 Author Report Share Posted September 24, 2012 The window pops up just fine then I can fill in my user name and password - but then when I click on "sign in" nothing happens. Quote Link to comment Share on other sites More sharing options...
Eric Toline Posted September 24, 2012 Report Share Posted September 24, 2012 No problem here with Windows 7 & IE 9. Eric Quote Link to comment Share on other sites More sharing options...
Laurence Posted September 24, 2012 Report Share Posted September 24, 2012 If you're experiencing this problem, see what happens if you dismiss the sign-in window that pops up but then click "Sign In" a 2nd time. When I test with IE9, I get the full sign-in window every other time. Odd... but consistent. Quote Link to comment Share on other sites More sharing options...
Eric Toline Posted September 24, 2012 Report Share Posted September 24, 2012 I have this site and many others saved as favorites so I never have to log/sign in. When I click on this site link it recognizes me as do all the others. Eric Quote Link to comment Share on other sites More sharing options...
Jeff Wexler Posted September 24, 2012 Report Share Posted September 24, 2012 Saving the site as a "Favorite" or "Bookmark" shouldn't be an issue either way, but I think Eric maybe is permanently signed in so he wouldn't have a problem. I notice that Laurence has chimed in here which is a good thing since he is able to test a lot of these things that I am not able to do. It seems that it is not a problem for everyone and it is not always repeatable. Quote Link to comment Share on other sites More sharing options...
Jack Norflus Posted September 24, 2012 Author Report Share Posted September 24, 2012 I usually stay logged in as well but for some reason my windows laptop logged me out and I still can't log in via ie. I get the same thing Laurence gets with the two different boxes and when I get the full size box I can type in my user name and password but when I hit sign in nothing happens. Quote Link to comment Share on other sites More sharing options...
ve7kjr Posted October 2, 2012 Report Share Posted October 2, 2012 I usually stay logged in as well but for some reason my windows laptop logged me out and I still can't log in via ie. I get the same thing Laurence gets with the two different boxes and when I get the full size box I can type in my user name and password but when I hit sign in nothing happens. Same for me as well, had to go over to firefox. Phil Quote Link to comment Share on other sites More sharing options...
Jeff Wexler Posted October 2, 2012 Report Share Posted October 2, 2012 Apologies to Internet Explorer users, still trying to sort this one out. Every other browser seems to be working fine on both Windows and Mac, but IE remains a problem. Quote Link to comment Share on other sites More sharing options...
Michael Miramontes Posted October 3, 2012 Report Share Posted October 3, 2012 No one should be using IE anyways +1,000,000,000,000,000,000,000,000,000,000 Quote Link to comment Share on other sites More sharing options...
Richard Thomas Posted October 4, 2012 Report Share Posted October 4, 2012 I've just had the same issue come up now. Signed in using chrome, but took a couple of refreshes to get the box to come up Quote Link to comment Share on other sites More sharing options...
Richard Thomas Posted October 4, 2012 Report Share Posted October 4, 2012 might be a timeout issue- Chrome has the post times in my local time, and IE seems to have them in (possibly?) GMT+9hrs Quote Link to comment Share on other sites More sharing options...
cmgoodin Posted October 27, 2012 Report Share Posted October 27, 2012 I have the same problem in IE9 half the time the box won't display fully and when it does, You enter your info and hit the button and nothing happens. Window stays up and won't go away unless you close it manually. I think it is a Javascript issue since it also happens in Chrome occasionally. Maybe you should stay away from fancy pop-up boxes with drop shadows and animation. It took me 3 trys in Chrome and I never could log in in IE9. Unfortunately IE9 and Chrome make up about 95% of the browsers in use worldwide. Quote Link to comment Share on other sites More sharing options...
Jeff Wexler Posted October 27, 2012 Report Share Posted October 27, 2012 I think it is a Javascript issue since it also happens in Chrome occasionally. Maybe you should stay away from fancy pop-up boxes with drop shadows and animation. It took me 3 trys in Chrome and I never could log in in IE9. Unfortunately IE9 and Chrome make up about 95% of the browsers in use worldwide. IE9 and Chrome may make up about 95% of the browsers in use worldwide but they account for less than 20% of the users of JWSOUND. Both Safari and the Mac OS are the dominate browser and OS in use here. To solve the problem for IE users, I have been attempting to provide a single page (non pop-up modal window) for the Sign In. Laurence has been able to force this page but he says the programming might be too extensive and problematical to have the code be browser aware and present a Sign In page for the IE users. I have not had reports from anyone else having problems with Chrome and not all users of IE are having problems. I did get one report from someone who was using IE with Windows 7 who had one sort of problem with signing in and going to IE9 under Windows 8 the problem was solved (but a new problem showed up). According to the software publisher, the forum software is compatible with all current browsers and they have not been able to duplicate the problem or offer any substantive help on this issue. Quote Link to comment Share on other sites More sharing options...
Jack Norflus Posted October 27, 2012 Author Report Share Posted October 27, 2012 In sign in pop box there is an option to sign in through facebook - I have found if I click on that it signs me in thru facebook. Quote Link to comment Share on other sites More sharing options...
cmgoodin Posted October 27, 2012 Report Share Posted October 27, 2012 In sign in pop box there is an option to sign in through facebook - I have found if I click on that it signs me in thru facebook. Not helpful for those of us without Facebook accounts. Quote Link to comment Share on other sites More sharing options...
cmgoodin Posted October 27, 2012 Report Share Posted October 27, 2012 IE9 and Chrome may make up about 95% of the browsers in use worldwide but they account for less than 20% of the users of JWSOUND. Both Safari and the Mac OS are the dominate browser and OS in use here. To solve the problem for IE users, I have been attempting to provide a single page (non pop-up modal window) for the Sign In. Laurence has been able to force this page but he says the programming might be too extensive and problematical to have the code be browser aware and present a Sign In page for the IE users. I have not had reports from anyone else having problems with Chrome and not all users of IE are having problems. I did get one report from someone who was using IE with Windows 7 who had one sort of problem with signing in and going to IE9 under Windows 8 the problem was solved (but a new problem showed up). According to the software publisher, the forum software is compatible with all current browsers and they have not been able to duplicate the problem or offer any substantive help on this issue. It seems like it could be javascript or other local runtime code that may be the problem. It may vary from computer to computer and from browser to browser. This problem just started recently (a few weeks ago) Did you change the Login code or the version of the forum software recently? Most publishers have no way of testing on all versions of current browsers there are too many variables. Quote Link to comment Share on other sites More sharing options...
Jeff Wexler Posted October 27, 2012 Report Share Posted October 27, 2012 It seems like it could be javascript or other local runtime code that may be the problem. It may vary from computer to computer and from browser to browser. This problem just started recently (a few weeks ago) Did you change the Login code or the version of the forum software recently? Most publishers have no way of testing on all versions of current browsers there are too many variables. Yes, the problems started after a major update to IP.Board software. I waited a considerable time before updating, actually waited through 2 versions before updating, read extensively on the support forums trying to determine that the current version was relatively bug free, then updated (with Laurence's help). At this point I really don't know how to solve the problem and since it is all working on the dominant platform and the dominant browsers in use here (Safari, Firefox, Mac OS), and I am not able to do any testing with ANY Windows stuff, I'm not sure how to proceed. Quote Link to comment Share on other sites More sharing options...
cmgoodin Posted October 27, 2012 Report Share Posted October 27, 2012 Yes, the problems started after a major update to IP.Board software. I waited a considerable time before updating, actually waited through 2 versions before updating, read extensively on the support forums trying to determine that the current version was relatively bug free, then updated (with Laurence's help). At this point I really don't know how to solve the problem and since it is all working on the dominant platform and the dominant browsers in use here (Safari, Firefox, Mac OS), and I am not able to do any testing with ANY Windows stuff, I'm not sure how to proceed.Well you could roll back to the older version until they come up with a fix for the sign in.. I liked it better anyway. And maybe Safari and Firefox are the major browsers in use on this website because all the people with IE9 as their only installed browser can't sign in to complain. Jeff you should buy a cheap Windows machine (preferably with Windows 7) and use it to check your website/ You can pick them up new for about $275 or even cheaper used. Although I use Windows primarily and have over 20 Windows machines I keep a couple of Macs just to check for compatibility issues with my websites. If they are telling you the new forum software is working fine on all browsers they are lying. It is obvious from the number of identical complaints from a variety of users on this forum alone. I have just tried it on 4 different Windows machines with up-to-date windows 7 and iE9 and the sign in fails on all of them. . So you need to file a trouble ticket with the forum developers specifically about the sign in Box for IE9 on Windows 7. Hopefully they can find where the code in hanging up and fix it. Quote Link to comment Share on other sites More sharing options...
Eric Toline Posted October 27, 2012 Report Share Posted October 27, 2012 Could it be a cookie issue? That's the limit of my computer technical knowledge. Eric (who uses Windows 7 & IE 8 and has no problem with logging in/on/whatever) Quote Link to comment Share on other sites More sharing options...
Jeff Wexler Posted October 27, 2012 Report Share Posted October 27, 2012 "Well you could roll back to the older version until they come up with a fix for the sign in.. I liked it better anyway." I don't know what you mean by "I liked it better" since there are no visible changes to the way the Forum operates (other than the problem we are talking about) unless you are talking about reverting the really old versions of my forum (which did not use IPB). "And maybe Safari and Firefox are the major browsers in use on this website because all the people with IE9 as their only installed browser can't sign in to complain." The Contact form still works even if you are not signed in and the few reports that I have been getting have come from people who have used either the Contact form or direct email to me. No one has had any problem "complaining" (or reporting a problem) to me. "Jeff you should buy a cheap Windows machine (preferably with Windows 7) and use it to check your website." I don't need to have a Windows machine myself when I have experienced and knowledgeable friends like you and Laurence to help out. "If they are telling you the new forum software is working fine on all browsers they are lying. It is obvious from the number of identical complaints from a variety of users on this forum alone." IPB isn't saying there are no problems, they are just not helping out with the issue. "I have just tried it on 4 different windows machines with windows 7 and iE9 and the sign in fails on all of them. . So you need to file a trouble ticket with the forum developers about the sign in Box for IE9 on Windows 7. Hopefully they can find where the code in hanging up and fix it." I know it is a problem and I'm doing all I can presently. The other intervening factor is that we are using a 3rd party template (skin) for this forum, one that has been modified by Laurence and me, and IPB is not very helpful if you have made any changes to their default installation. The software publisher of the template has been less than helpful as well because we have altered their template. Quote Link to comment Share on other sites More sharing options...
cmgoodin Posted October 27, 2012 Report Share Posted October 27, 2012 ]I know it is a problem and I'm doing all I can presently. The other intervening factor is that we are using a 3rd party template (skin) for this forum, one that has been modified by Laurence and me, and IPB is not very helpful if you have made any changes to their default installation. The software publisher of the template has been less than helpful as well because we have altered their template. I didn't know about the 3rd party skin. That could very well be where the problem is. Since it could be a GDI incompatibility since that fancy skin uses rounded corners and alpha blending of the modal pop-up box and background dimming. Graphics primitive bugs (screen rendering) are common and very hard to debug since there are a multitude of drivers out there in the Windows world. Did you try removing the skin or Template and see if the log-in problem remains? Quote Link to comment Share on other sites More sharing options...
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