Jump to content

Zaxcom files not mounting on mac book air


giancarlo

Recommended Posts

Hi to the group, I'm wondering if you would be so kind as to shed some light on my problem, I'm in Borneo working on a 3D project with Sir David Attenborough and production requested I use a zaxcom radio and to have a daily backup of true files he's fully aware of this and this is fine, my problem is i tested the system before he arrived all files were showing on the trx 900 and playing back from the trx, 

Cut to first day of shoot i format the card in the trx check its on non loop record and away we go playback from try reassures me we are fine or so i thought...

today and yesterday the same card is now showing 22 hrs used but when i mount it directly onto my macbook air i only see one folder saying delete me with 542 kb used so put card back in trx , playback fine, 

i must admit i usually use my zaxcom as a camera hop so i may be doing something stupid, another point i also have two versions of zaxconvert 6.11 3 and 6.17 MAC i feel I'm missing something really obvious here...

thanks in advance for any help you can give....

 

Best Giancarlo

 

 

Link to comment
Share on other sites

i do have enough cards , could the files just be hidden and if so why and how do is top this a colleague and good authority on zaxcom richard miller suggested it could be possibly because i have not named the transmitter in the extended menu I'm going to do that right now and see if another card mounts and works on zaxconvert if so I'm getting closer to stopping this happening again,

just worried about how to get those files off the card now

G

Link to comment
Share on other sites

ok so apologies it 3 am here in Borneo , yes i am using zaxconvert for mac which works fine , and i have now tried another card and i have duly named the trx , I've recorder three files which are visible, and they also run thru zaxconvert and are all ok, so I'm confident for tomorrow ..

i just need some advice on how i search for these hidden files on yesterdays card,as i said before its showing 22 hrs used and they play back through the rx into my recorder on PFL...

has anyone recovered hidden files from a trx 900, btw the card is a tried and trusted transcend sd hc

Link to comment
Share on other sites

1) Try a different computer.

2) Try a different version of Zaxconvert

3) Try a different version of Zaxconvert on a different computer

4) Contact Zaxcom and see what further advice they can offer

5) Play back the files from the transmitter to a receiver and record them in real time (yes, it's time consuming, but at least, there's a way).

 

Link to comment
Share on other sites

After speaking to Giancarlo, the problem is as we worked out. Because the transmitter name was left blank, it created a folder that won't be displayed in the finder on Mac OSX.

Educated guess is that it gets hidden by the OS as it thinks it is part of the directory files that are hidden.

So I have suggested that Giancarlo looks up how to search for hidden files on the SD card and then copy the appropriate files onto a folder on his computer and then point zaxconvert to that folder. And hopefully that should allow him to recover the files.

Link to comment
Share on other sites

It may be that a windows machine will see all the directory info that OSX hides as a matter of course, but I don't know windows very well, and I'm pretty sure that at 0300 it's not the best time to be bothering other crew members to see if they have a windows machine to borrow.

It may be that a windows machine will see all the directory info that OSX hides as a matter of course, and therefore the folder with no name, but I don't know windows very well, and I'm pretty sure that at 0300 it's not the best time to be bothering other crew members to see if they have a windows machine to borrow.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...