Glen Trew Posted December 29, 2014 Report Share Posted December 29, 2014 Hello All, This topic is being discussed on other forums and Facebook pages, so I am duplicating this announcement here on JWSound to give it proper community awareness. On Dec 17th Trew Audio received notice from the Certification Bureau of Industry Canada that there are no IC approvals for Zaxcom wireless transmitters, and therefor their sale and import in Canada are prohibited. ("IC" is the radio approval agency of Canada, similar to the FCC in the US). It's not that approvals had been denied; certification had never been applied for. Sorry to keep everyone wondering what was going on, but I decided to delay a public explanation until we knew what Zaxcom's intentions were. Plus, today is the first time I have been aware of this thread. Upon receiving this notification on Dec 17th, Trew Audio immediately removed these items from inventory at our Canadian stores, publicly announced that they were not for sale in Canada, and notified Zaxcom that IC approval would have to be granted before we would sell Zaxcom products again in Canada. While IC listed only four RF transmitter models as being in violation, in the interest of time, and because so many other Zaxcom products incorporate transmitters internally (IFB, camera hops, and Zaxnet), and are integral parts for controlling these devices, to be safe and to demonstrate the desire to comply we ceased the sale all Zaxcom products in Canada, though some products were probably not in violation. I was told by Zaxcom on December 26th that they would start the process for IC approval, and expected it to take two to three weeks. Since Zaxcom already has some FCC and EU approvals, and since this is about the amount of time WisyCom needed to get their IC approvals, I think three weeks is possible. Regarding the continued use of Zaxcom transmitters in Canada by customers who already have them: Since these devices operate in frequency ranges and output powers approved in Canada for the intended use, and have been shown to comply with the minimum requirements of the FCC (which often mirrors IC requirements), it is reasonable to deduce that they also meet IC standards and will cause no problems prohibited by law. Trew Audio will be sure to make a public announcement when the needed IC approval has been granted. Quote Link to comment Share on other sites More sharing options...
afewmoreyears Posted December 30, 2014 Report Share Posted December 30, 2014 Pretty big dropping of the ball? Wow... Or am I missing something...? Canada has some pretty big filming communities... How did this fall through the cracks..? Quote Link to comment Share on other sites More sharing options...
George Tarrant Posted December 30, 2014 Report Share Posted December 30, 2014 Thanks for the clarification Glen. I was on the Trew website yesterday and saw that all Zaxcom gear was no longer available in Canada and was wondering what was going on. Hope this gets rectified ASAP. Quote Link to comment Share on other sites More sharing options...
ao Posted January 1, 2015 Report Share Posted January 1, 2015 repairs are a concern. one of my qrx100 units is affected again by the "green screen of death". sometimes one reboot will do, sometimes a dozen or more. could easily send it in for repair, may not get it back until the approvals are in place. can't afford to be without it, even in its hobbled state. have asked about implementing local repairs, but that topic has been a non-starter in the past Quote Link to comment Share on other sites More sharing options...
Constantin Posted January 1, 2015 Report Share Posted January 1, 2015 could easily send it in for repair, may not get it back until the approvals are in place. You mean they would deliberately keep it until the approval has been obtained? That seems highly unlikely. I remember one of those Zaxcom repairs in Canada threads and I seem to remember that Trew Audio would be able to carry those out Quote Link to comment Share on other sites More sharing options...
Eric Toline Posted January 2, 2015 Report Share Posted January 2, 2015 Perhaps the present situation is that units in Canada can be repaired in Canada but cannot be sent from Canada to the U.S. for repair and back again. Quote Link to comment Share on other sites More sharing options...
glenn Posted January 2, 2015 Report Share Posted January 2, 2015 There is no problem with repairs or customers operating the gear. It is only sale of transmitters that are effected. As Glen posted we expect this to be settled by around mid January. Glenn Quote Link to comment Share on other sites More sharing options...
ao Posted January 4, 2015 Report Share Posted January 4, 2015 There is no problem with repairs or customers operating the gear. It is only sale of transmitters that are effected. As Glen posted we expect this to be settled by around mid January. Glenn there is that pesky element of the border to contend with. if I send a unit for repair, it seems to me that I would come under the statute of importing an item without a certificate, when the unit returns. I am happy to send my qrx100 unit for repair. if I end up in jail for a year and being someone's bitch, there will be hell to pay. but you know best. http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf01698.html Quote Link to comment Share on other sites More sharing options...
Constantin Posted January 4, 2015 Report Share Posted January 4, 2015 there is that pesky element of the border to contend with. if I send a unit for repair, it seems to me that I would come under the statute of importing an item without a certificate, when the unit returns. I am happy to send my qrx100 unit for repair. if I end up in jail for a year and being someone's bitch, there will be hell to pay. but you know best. http://www.ic.gc.ca/eic/site/smt-gst.nsf/eng/sf01698.html When you send the unit to Trew (or someplace similar) in Canada and they can't repair it, they would send it to Zax. There is a way to send something across borders, without incurring duty, legally. It's specifically for repairs. It's similar to a Carnet and you could also try doing the paperwork yourself or let Trew and then Zaxcom (for the return) deal with it. Besides, I am pretty certain that owning the receiver is not a problem. Glenn said that only transmitters are a problem. So your QRX receiver should be fine Quote Link to comment Share on other sites More sharing options...
ao Posted January 5, 2015 Report Share Posted January 5, 2015 When you send the unit to Trew (or someplace similar) in Canada and they can't repair it, they would send it to Zax. There is a way to send something across borders, without incurring duty, legally. It's specifically for repairs. It's similar to a Carnet and you could also try doing the paperwork yourself or let Trew and then Zaxcom (for the return) deal with it. Besides, I am pretty certain that owning the receiver is not a problem. Glenn said that only transmitters are a problem. So your QRX receiver should be fine if everything goes as planned, you are correct. my qrx100 happens to be the ifb version, so it is technically a transmitter as well. the customs people have great discretionary powers and can "hold" an item for "clarification". this can take between a day and ten days - they are civil service employees, after all. until the certification process is complete, there would be a red flag that appears if they search their files for "zaxcom". the other headache is that my zaxcom consignment items with trew have been delisted, until certification. I was going to add another qrx200 to my kit but the zaxcom shelf at trew is now empty. it would be very nice if trew could fix some zaxcom wireless items - any items. but that is not the case. Quote Link to comment Share on other sites More sharing options...
Jack Norflus Posted January 5, 2015 Report Share Posted January 5, 2015 The certification process has been started and is in progress right now - the holidays slightly delayed things but given that everything should be finalized very soon. It is in everyone's best intrest to get things up to muster so there is no feet dragging. Quote Link to comment Share on other sites More sharing options...
Glen Trew Posted January 8, 2015 Author Report Share Posted January 8, 2015 The certification process has been started and is in progress right now - the holidays slightly delayed things but given that everything should be finalized very soon. It is in everyone's best intrest to get things up to muster so there is no feet dragging. Thanks, Jack. Good to have information on the progress, even if it comes from you and Grover. gt Quote Link to comment Share on other sites More sharing options...
Glen Deakin Posted February 10, 2015 Report Share Posted February 10, 2015 Any further updates to this? Quote Link to comment Share on other sites More sharing options...
soundominium Posted February 12, 2015 Report Share Posted February 12, 2015 Oh no! I am full Zaxcom and have a shoot there in March! any updates? Quote Link to comment Share on other sites More sharing options...
Boomboom Posted February 12, 2015 Report Share Posted February 12, 2015 I'm not sure if that would apply to you using the equipment listed in an ATA carnet vs actually distributing/selling the equipment ? Quote Link to comment Share on other sites More sharing options...
soundominium Posted February 12, 2015 Report Share Posted February 12, 2015 I'm not sure if that would apply to you using the equipment listed in an ATA carnet vs actually distributing/selling the equipment ? Im checking in with Trew. Thnx Boomboom Quote Link to comment Share on other sites More sharing options...
Jim Rillie Posted June 11, 2015 Report Share Posted June 11, 2015 I noticed that Trew Audio still has the notice up on their website about Zaxcom wireless not being sold in Canada - I was looking up info on the Micplexer 2. Does anyone know if there has been any progress towards certification with Industry Canada since last year? Maybe the Harper government laid off all the people who could do it , as is their won't! Regards, Jim Rillie Quote Link to comment Share on other sites More sharing options...
Glen Deakin Posted June 11, 2015 Report Share Posted June 11, 2015 Soon I hope. Quote Link to comment Share on other sites More sharing options...
Glen Trew Posted June 11, 2015 Author Report Share Posted June 11, 2015 Nothing that I am aware of has been submitted to Industry Canada, which suggests that the process is still in the test lab stage. Quote Link to comment Share on other sites More sharing options...
glenn Posted June 19, 2015 Report Share Posted June 19, 2015 Approvals are finished and the products are good to go. Trew Audio will have an announcement early next week. Glenn Quote Link to comment Share on other sites More sharing options...
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