rhwhite Posted March 27, 2015 Report Share Posted March 27, 2015 so i know they are a cheap way for us sound mixers to have something to mix to but has anyone had to deal with black magic directly before? i have spent over 5 hours on hold through out the week with their technical support team does anyone know anyone in Los Angeles that can repair these monitors i have spoke to Trew and LSC and both said just wait it out thank you in advance R Quote Link to comment Share on other sites More sharing options...
Wandering Ear Posted March 28, 2015 Report Share Posted March 28, 2015 I had to get my monitor repaired last summer. Very frustrating process. Blackmagic customer service was very poor. Quote Link to comment Share on other sites More sharing options...
JonG Posted March 28, 2015 Report Share Posted March 28, 2015 I brought mine back to LSC and had them deal with it. Took about three months to get a new set. You can tell that on top of "quality products", customer service is another strong point for BM. Quote Link to comment Share on other sites More sharing options...
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