ramallo Posted April 29, 2015 Report Share Posted April 29, 2015 There are several delealer in Europe that have excellent service departments and can handle most zaxcom repairs. The level of repair will be specific to that dealer. Where? Quote Link to comment Share on other sites More sharing options...
mr.incandenza Posted April 29, 2015 Report Share Posted April 29, 2015 Yes, where? Quote Link to comment Share on other sites More sharing options...
RadoStefanov Posted April 29, 2015 Report Share Posted April 29, 2015 I assume everything to do with the circuit board has to be send to the factory "Except for the rotary menu button that I have replaced by myself". So the SMA zaxnet plug, TC BNCs, Front Plate, Screen can be repaired in Europe. Quote Link to comment Share on other sites More sharing options...
Jack Norflus Posted April 29, 2015 Report Share Posted April 29, 2015 Off the top of my head some of the dealers that can handle most repairs are: Everything Audio in the UK Ambient in Germany Areitec in France Lemac in Australia Audio Department in California Other dealers can handle repairs as well but i am not sure to what extent. Quote Link to comment Share on other sites More sharing options...
ramallo Posted April 29, 2015 Report Share Posted April 29, 2015 What kind of repairs? For example I will need to do: -Upgrade from 56 to 57/58 Nomad -Add the Linux processor (Upgrade from 10 to 12) Nomad -Receiver block change -upgrade TRX900 from 7.30 to the newer version Could do this any of the above?. Cheers Quote Link to comment Share on other sites More sharing options...
piero Posted April 29, 2015 Report Share Posted April 29, 2015 Off the top of my head some of the dealers that can handle most repairs are: Everything Audio in the UK Ambient in Germany Areitec in France Lemac in Australia Audio Department in California Other dealers can handle repairs as well but i am not sure to what extent. I received support by TEDES in Italy for replacing the FUSION's power supply board or the front panel of a TRX, but (in my experience) if a zaxcom wireless or recorder stops working or simply needs to be recalibrated it will have to be shipped to NJ. Maybe one day Zaxcom will provide FULL technical support in Europe? Quote Link to comment Share on other sites More sharing options...
RadoStefanov Posted April 30, 2015 Report Share Posted April 30, 2015 Ramallo, I believe it is going to the factory... What kind of repairs? For example I will need to do: -Upgrade from 56 to 57/58 Nomad -Add the Linux processor (Upgrade from 10 to 12) Nomad -Receiver block change -upgrade TRX900 from 7.30 to the newer version Could do this any of the above?. Cheers Quote Link to comment Share on other sites More sharing options...
romolo Posted May 16, 2015 Report Share Posted May 16, 2015 Olá Ramallo, I'm afraid you'll have your equipment to be sent back to the Zaxcom Company. For basic servicing in Europe (I'm in France) you can go to the official representative in your country. My Nomad inputs board has been replaced by Areitec in Paris (a simple open, unplug, replace and close operation), but to add IFB option to ZFRs I had to ship them back to Plompton Plains USA. I think that as soon that it's require to manipulate sensitive knowledges (mainly software modification), they don't want to trust representatives and prefer to keep their secrets jealously locked at home. Patent protection... But as mentionned below in this post: call Zaxcom! They are very reactive and efficient. You'll find a phone number and repairs form at the Zaxcom website, support/repair tabs. Quote Link to comment Share on other sites More sharing options...
.png.279748a58a2b862b7aa5f3b84126e232.png)
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.