Arn Posted July 7, 2015 Report Share Posted July 7, 2015 Hi all, had troubles last week receiving an trxla2.5 to a qrx200. Ofcourse frequencies were correct gain was open, tried to reboot.... Like the pictures show (receiver it receives signal but wont connect (green ligt) or give info about batt-status, signal-level. All ifb options still work on the transmitter. Anyone had this problem? brought thisone in for repair, but now it happened to another transmitter within the week. Transmitters and qrx200 are 3 to 4 months old. Didnt had any problems with my 2 trx's and qrx235 from over a year old. Quote Link to comment Share on other sites More sharing options...
vins Posted July 7, 2015 Report Share Posted July 7, 2015 Hi, check you haven't accidentally added a one in the encryption page on the trx or qrx and make sure the tx formats are the same. Quote Link to comment Share on other sites More sharing options...
Jack Norflus Posted July 7, 2015 Report Share Posted July 7, 2015 You should contact zaxcom directly they can get you sorted out. Quote Link to comment Share on other sites More sharing options...
Arn Posted July 7, 2015 Author Report Share Posted July 7, 2015 Just found out when i change the receivers freq from 530.0 to 529.9. And leave te tx on 530. It receives. But with very bad stability. Can you give me the zaxcom contact jack? thanks! 'vins', i dont think it has to do with the encryption menu... In both cases i shut them of on the end of the day/ back on the next one and the failure arrived... the modulation is correct on receiver and transmitter. (Both xr) the new( broken) trx's wot work on the qrx235 either. Quote Link to comment Share on other sites More sharing options...
Jack Norflus Posted July 7, 2015 Report Share Posted July 7, 2015 (973)835-5000 speak to a wireless tech and they can talk you through several diagnostic tools to see what is going on. Quote Link to comment Share on other sites More sharing options...
Jack Norflus Posted July 7, 2015 Report Share Posted July 7, 2015 You can also contact Zaxcom via email at support@zaxcom.com but in your case I would advise a phone call is the best bet because the tech can have you confirm settings and run some diagnostics on the receiver while on the phone. So you should have your transmitter and receiver when you call. Quote Link to comment Share on other sites More sharing options...
Arn Posted July 8, 2015 Author Report Share Posted July 8, 2015 Well... After going in factory setup on the transmitter and Recalling factory defaults the tx came back on. Strange because as far as i know i didnt change anything in the tx. And after comparig all the setting to a working one, nothing was different. Hope this helps someone else Quote Link to comment Share on other sites More sharing options...
pindrop Posted July 8, 2015 Report Share Posted July 8, 2015 Thanks for posting the solution, always useful to have these bits of knowledge, for when one might be confronted with something similar. Quote Link to comment Share on other sites More sharing options...
Wandering Ear Posted July 12, 2015 Report Share Posted July 12, 2015 Arn, what software version are you running? I recently had an issue with one of my transmitters not recording because it had lost its settings, a restore factory defaults fixed the problem. There are some versions in the 8.xx range that are at risk of losing their settings. . Upgrading to 9.16 or similar newer software should fix the issue. . You can also backup the settings by keeping the "delete.me" file from a newly formatted card. Quote Link to comment Share on other sites More sharing options...
Jack Norflus Posted July 12, 2015 Report Share Posted July 12, 2015 You can also backup the settings by keeping the "delete.me" file from a newly formatted card. It is actually a good idea to keep a copy of the delete.me file from each transmitter (each file is transmitter specific). The delete.me file can be used to restore the transmitter settings if ever needed. Quote Link to comment Share on other sites More sharing options...
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