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Sanken CS-3e Service Center


Matt Geldof

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I believe the US Sanken distributor, Plus24, is based in California. I don't believe they service mics though. When I contacted them a few months ago about servicing one of my CS3e's, they said that it would have to be send to Japan for service. They said it would cost about $500 for the trip and service. 

Hope this helps a bit.

-Mike

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  • 2 months later...

I ended up opening the mic and re soldering a faulty ground connector, which fixed the offending buzz. I would have preferred sending it back to the manufacturer, but having performed the EMI mod in 2013, felt confident enough to take a look. 

It was an easy fix this time around, but given your replies, I am not looking forward to dealing with future repair/maintenance.

If anyone from Sanken is listening in, we love your products but really need improved service options.

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To update you on my rattling CS3e... it went to Japan, they were able to fix it and only charged me $70 for the repair. Plus almost $40 for shipping (to Japan). 

 

So in my case it came in way under the $500 they quoted me.

 

Just used it yesterday, sounds great, rattle free.

 

Sarah at plus24 is fantastic!

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I bought a CS3e that also had rattle a few years ago. Brand new. I opened it and found a loose drop of solder in the tube. Got rid of it, re-assembled the mic. Problem solved. It probably passed QC because the solder drop was caught somewhere inside then got loose after a while.

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