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jonathan chiles

Lectro SRc field reports?

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IronFilm   
On 12/3/2016 at 3:39 PM, Travis Williamson said:

There was a long thread on the Australian Sound Recordists and Boom Operators FB page describing a similar problem with the SRC as pictured above. The Original Poster made many videos from his tests, experimenting with the anomaly. It was fascinating and very sad to watch. Perhaps there was a 'bad' early batch?

Would you mind please linking to that Facebook group? As I can't seem to find it. 

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BAB414   

Reviving this thread. Has Lectro officially fixed the issues users were having with SRc's? If so, starting with which serial numbers?

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Good afternoon, all,

The SRC problems reported early on centered on vulnerability to high power sources in the 450 band - typically walkie talkies.  There was a fairly high incidence of reports involving A1, fewer for B1 and even fewer for the C1 band.  Keep in mind that since each involves a different group of frequencies, each is a discrete design with variances in components.   In September, the A1's were resolved with a systemic RF board design change.  The fewer B1 units we received got a change up of a number of components to correct them - it wasn't pandemic in the B1 band - most seemed great but a few had hiccups.   The C1's were even fewer in number and in some cases the fixes that helped in the lower bands weren't as effective.   B1 and C1 have the same basic board revs.  It's hard to determine the serial numbers involved (like a changeover point) because we went back and upgraded a number of units in stock that were not sequential.  So, we have been handling it on an as needed basis for units exhibiting issues.  As always, our engineers can never leave a design alone for long and we have been working on continued improvements for the SRC due to some export frequency bands from which we learned new tricks and incorporated that in to new board spins.  

So, officially, we feel the A1 and B1 bands are now solid.  C1 is also very good but randomly we encounter one or two that hiccups - we are getting very good at catching that in QC. (Half the battle was duplicating the circumstances)  If you are having issues, contact our service department - it a warranty thing.   Units going out the door - as testified by many happy users now - are working well.  

Just remember, not all interference problems are traceable to the design corrections we have found.  Often it is environmental coming from a source that we don't know about.  The coordination looks good but there is another unknown RF source in the neighborhood that just messes with everything.  My point is that not every symptom is the result of early design glitches - but regardless, you know we will take care of you.

Larry will hunt me down otherwise - and he gets especially grumpy without his hammock time.............

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alenK   

Thank you. I greatly appreciate Lectro's ability to share this info. I find the open and honest disclosure to be reassuring and it bolsters my confidence in the brand and its products. Thank you.

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BAB414   
45 minutes ago, alenK said:

Thank you. I greatly appreciate Lectro's ability to share this info. I find the open and honest disclosure to be reassuring and it bolsters my confidence in the brand and its products. Thank you.

+100%

One of my favorite things about the company is that they are always active and honest on this forum and that we always get the answers we need.

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On 11/2/2016 at 7:51 PM, jhop said:

i am afraid i have bad news to report with my src experience. there are issues present in these units. i work with a cameraman who has his own hops he likes me to use. the rate stays the same so im happy to oblige. i have used my srbs and his audio limited transmitters for years with zero issues. since 'upgrading' to the src, i am getting random rf dropouts and hits, i lost a line with talent when a hit came out of nowhere. i have gone back to the srb being my main unit and the src as number two....there is something problematic happening that is beyond my ability to solve in the src.....i am including pics below to show the difference in what the src and srb are receiving in interference in my bag setup072a41b2e6817454096ae45bd1e09b1c.jpg


Sent from my iPhone using Tapatalk

Same issues here. I probably need to send them in. What's the turnaround time for updates?

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karlw   

Jeremiah, for an accurate estimate of turnaround time, please contact sales.repair@lectrosonics.com and let them know how many units you have, and the serial numbers. 

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