Talk about support - Denecke ROCKS!

[Jeff Wexler]

I asked a question on Tuesday about my older TS-2 slate and 23.98, Charlie Parra answered me on Wednesday, I took my slate in on Thursday to be upgraded. I just got it back today, Friday, work completed! I drove out to Valencia to give them the slate and Charlie thought they could do the work and suggested that they might be able to ship it back to me (save me the drive) as early as Monday. So, less than 24 hour turnaround --- amazing.

I'm impressed...  and all this from a company that really has a product with little or no competition. They have the best product and the best support, period.

-  Jeff Wexler

[curleysound]

I can't agree more. I had my TS-3 refaced after several years of flawless service had left it looking a little sad. It was exactly the same experience as Jeffs, and I couldn't be happier with them!

[Charlie Parra]

Thanks Jeff! It was great to see you yesterday. We really pride ourselves in customer support and service. It's the way Mike would want it. Our typical turn around time is a couple of days. Since yesterday was clear services wise, we were able to get your slate done. Glad we saved you the trip back up here.

Charlie

[RPSharman]

Living just a couple of miles from Denecke affords me great opportunity to keep my slates in top condition.  Charlie and Co. provide remarkable service for a remarkable line of products.

I am also luck to have PSC in my back yard, and often drop in to geek out with Ron, who has kindly taught me many useful things related to the engineering of so much of the gear we use every day.

Robert

[Marc Wielage]

Charlie and the gang are tops in my book, too. Service like this makes a huge difference to me.

--Marc W.

[Malcolm Davies Amps CAS]

I own a couple of GR-1's and if I've ever raised a query about the operation of the units Charlie has always taken the time to come to the phone personally. This means a lot when you are six thousand miles away. With out a doubt a superb company with products to match.

Malcolm Davies. A.m.p.s. (Production Sound Mixer.)

[Guest Ken Mantlo]

Do you guys like him enough to drop a few cinnabons off at the shop? 

Words are cheap, my friend, words are cheap.

[Scott Smith]

Both Mike and Charlie have offered incredible support to me over years, especially when dealing with unusual time code and sync situations. Wish there were more companies around like them...

--Scott

[MT Groove]

I just had my TS-C serviced and had an awesome experience with the Denecke team.  Their service and turnaround time is first class!

[Cloud Wang]

got my SB-T couple days ago,and i'm new to it,so i emailed to Charlie ask some questions,and i really thanks for his quick reply and patient for new users like me.

thanks again Charlie

best

Cloud

[studiomprd]

" i emailed to Charlie ask some questions,and i really thanks for his quick reply  "

I see...

[William Tzouris]

Charlie and the Denecke company are one of my favorites, I smile every time I use the equipment.  The gear is so simple and so reliable, and Charlie is always willing to talk to you about modifications or improvements to the existing designs.  I look forward to the innovations to come, I know there is a lot of potential for additional connectivity with iPads and iPhones and the like.  How great would it be to jam everybody's iPad for notes? 

[mikewest]

Confirmative from this side of the Pacific

Thanks Charlie for unending support - Mike would be proud of you!!!

mike