I had the exact same conversation with him back in last October, he literally said those same things. I was able to order a few new parts to my Loon, and then I kept asking him for an invoice as to how much I owed him for the parts and he has yet to get back to me, send me an invoice, or answer any calls/emails. I try about once a month still to try paying him, but still nothing. All I can say is, for those that want an excellent boom.. get one, but when you do... order all the parts...extra parts to last you a very long time right then and there. Pay on delivery as well.