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Charlie Parra

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About Charlie Parra

  • Birthday January 1

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  • Location
    Valencia, CA
  • About
    Charlie @ Denecke, Inc.
  • Interested in Sound for Picture

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  1. So sorry to hear this.
  2. Hi Chris, As others have mentioned, it sounds like the Hall Sensor is bad. Since you are over seas, we can send you a replacement sensor. They are $15 plus shipping. Please send us an email (info@denecke.com) with your shipping info and we can get one out to you. Thanks! -Charlie
  3. Hi Charles, Hmm, that's interesting. I can't say that I've seen that before. It looks to be something with the camera phase/scan? Let me give it some thought... Thanks.
  4. Yes, you will need the ground signal to complete the circuit, as Derek has mentioned.
  5. Thanks for the your help, @Jack Norflus! @Sound Intuition, please keep an eye on it. If it continues to lock up, please send it in to us and we'll check it out for you under warranty. Thanks!
  6. Thanks so much for the kind words, everyone! We appreciate the support.
  7. Thanks so much for the kind words, everyone! We appreciate the support.
  8. Hi guys, Yes the battery is recharged through the USB port. A fully depleted cell takes about an hour to re-charge. The internal battery should last 2 years or more before it needs to be replaced.
  9. Best wishes for a speedy recovery, Jeff!
  10. Hi Guys, We are looking into what will be involved in updating the TC ToolBox app to make it IOS 10 compatible. We'll keep you posted. -Charlie
  11. Hi Jake, Sorry to hear about that. Please email us (info@denecke.com) your complete S/N and we'll add it to our 'watch list' Best Regards, Charlie
  12. Hi Millar, it sounds like the DC/DC converter may be noisy. Most likely a capacitor. Please send it in at your convenience and we'll take care of it for you. Sorry for the inconvenience. Charlie
  13. We haven't found one that meets our specs yet. If we do, we'll certainly offer it. Thanks, Glen!
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