Charlie Parra

So sorry to hear this. 

Hi Chris,

As others have mentioned, it sounds like the Hall Sensor is bad. Since you are over seas, we can send you a replacement sensor. They are $15 plus shipping. Please send us an email (info@denecke.com) with your shipping info and we can get one out to you.

Thanks!

-Charlie

Hi Charles,

Hmm, that's interesting. I can't say that I've seen that before. It looks to be something with the camera phase/scan? 

Let me give it some thought... 

Thanks.

1 hour ago, tourtelot said:

That assumes that chassis ground and electronic ground are strapped together.  Sometimes that is true and sometimes the two grounds are not connected and if Pin 1 on the Lemo is not connected, the cable will not work.  I would always connect Pin 1 on the low side but see no need to connect the low side (shield probably) to the Lemo shell.  In fact, in some situations, that would open the path for a ground loop and increase the possibility for putting T/C audio into your primary audio path.

 

D.

Doug is correct on this...... 

Yes, you will need the ground signal to complete the circuit, as Derek has mentioned.

My condolences, Jeff. 

Thanks for the your help, @Jack Norflus!

@Sound Intuition, please keep an eye on it. If it continues to lock up, please send it in to us and we'll check it out for you under warranty.

Thanks!

Thanks so much for the kind words, everyone! We appreciate the support.

Thanks so much for the kind words, everyone! We appreciate the support.

1 hour ago, stacysound said:

Charlie said in another thread that it charges via USB.

Hi guys,

Yes the battery is recharged through the USB port. A fully depleted cell takes about an hour to re-charge. The internal battery should last 2 years or more before it needs to be replaced.

Best wishes for a speedy recovery, Jeff!

Hi Guys,

We are looking into what will be involved in updating the TC ToolBox app to make it IOS 10 compatible. We'll keep you posted.

-Charlie

Hi Jake,

Sorry to hear about that. Please email us (info@denecke.com) your complete S/N and we'll add it to our 'watch list'

Best Regards,

Charlie

Hi Millar,

it sounds like the DC/DC converter may be noisy. Most likely a capacitor. Please send it in at your convenience and we'll take care of it for you. Sorry for the inconvenience. 

Charlie

5 hours ago, Glen Deakin said:

OLED version??

We haven't found one that meets our specs yet.  If we do, we'll certainly offer it.

Thanks, Glen!

Thanks for the kind words, everyone! We are anticipating shipping them next week. We are looking forward to your feedback.

4 hours ago, al mcguire said:

Charlie,

I know you are out there

When does it ship ?

 

Al ( kept the secret )

Hi Al,

I knew I could trust you.

We have a few loose ends to tie up. One of them is letting all of our distributors know (It's a surprise for them too). We're projecting the release date to be July 29th, more than likely sooner.

Charlie

Glad that you guys like it!

5 hours ago, Bash said:

But I have to say - similar size to an tiny Lockit, and seems to do somewhat less methinks?

Stay tuned, there's more cool stuff on the way.

Charlie

Hi Joe,

That is part of a broken surface mount bypass capacitor. It should function O.K. without it, but I would suggest sending it in for repair as son as possible. The slate more than likely too a hard fall.

I hope this helps!

Best Regards,

Charlie

Glad that you are doing better Marc! Hoping for a speedy recovery.

Charlie

Happy birthday, John! Enjoy your time off.

Hi Segauz,

We do not currently offer a side handle for any of our slates. I am not aware of anyone else who does either.

Thanks for your input though. We will definitely keep it in mind.

Best Regards,

Charlie

Congratulations to all involved. Enjoy your "free time" Larry!!

Best Regards,

Charlie

Charlie what happened to the Zaxcom/Denecke slate?

Hi Rado,

This is something that we will revisit in the near future. Thanks for asking!

Best Regards,

Charlie

Hi guys,

Thanks for your interest in the Denecke TS-TCB. We have just fired up the production line and the first units should start shipping out to our dealers on the last week of May or first week in June.

Thanks again.

Charlie