Sorry folks, need to vent a sec. For years now, I have been getting my Cos-11s repaired by Wilcox. Despite a lag, they would eventually get done.
I sent in three Sankens and two B6's on August 28th. After a month with no acknowledgment, I called in to see where things stood. I got a story from Monica about the main guy who did those repairs, apparently he was on the outs, but "training" other techs. A few weeks later I had Mr. Wilcox on the line. Same story. I let him know that I can handle bad news but that I don't fare well with no news. He put me on with Monica again who delivered the same sob story with a few extra details that I had zero interest in hearing by this point, but she swore she'd at least determine whether I was having connector issues or problems with the mic elements and call the next day.
That was in October.
I just now called and Monica started in with the same exact BS, as if it was the first time I was hearing it. I told her to send my stuff back immediately.
Pathetic. They should have never accepted any repairs from the moment they were having issues with that tech. Their lack of communication is completely unacceptable and Monica's rambling, pitiful excuse speeches became insulting to listen to after the second time or so.