Search the Community
Showing results for tags 'manufacturers support'.
Found 1 result
Hi All, I own various products from different manufacturers and like most of you, I want to keep abreast of updates, utilization techniques, new products, product specific technical discussions, etc. I usually go straight to the manufacturers' website and if all goes well they have great info pages, update pages, discussion forums, extensive FAQ sections, video libraries, contact links - essentially an easily accessible resource without any "hoop jumping". I now find that certain manufacturers are relying more and more on Facebook to be their primary outreach hub. This is all well and good "if" the Facebook page is truly "public" access, as it should be if after sales support and service are truly important. For example, I am trying to generally peruse this link from the Sound Devices website : https://www.facebook.com/groups/sounddevices/ I keep getting the popup message : "Not Logged In - Please Log In To Continue". I was under the presumption that this was a "public access" site - how come one must "sign up" to a 3rd party organization (Facebook) in order to receive manufacturers' information that should be readily accessible without having to jump through hoops. On the occasions that I didn't receive the "Not Logged In" popup, I am met with another very rude popup that again tries to get me to "sign up with Facebook" - when I decline, I am given the privilege of viewing the page with the lower third of my screen blocked by the solicitation. Just voicing my 2 cents worth to manufacturers - please go back to running your own user forums on your own centrally accessible customer focused website. At least then information and discussions can be decently categorized and CURATED, ultimately being more useful and respectful of your customers. JW Sound Group would be a role model for what I mean - well categorized, monitored, information is free flowing and refined, all with an eye to improving the trade and customer-manufacturer relations. I don't believe that the Facebook delivery system engenders this. Thank you for your consideration. Cheers, Dave