cstauffer Posted February 14, 2012 Report Share Posted February 14, 2012 Here's the SMv or SMQv sleep fix process: 1. Customer emails (preferably) or calls the service department with his shipping address, contact info, number of SMv or SMQv units and serial numbers (for your protection if units are lost). 2. We email a printable prepaid UPS shipping label and an RA number to the customer. 3. Customer prints out the label, UPS's the units to us 2nd day air Blue with the prepaid label and the RA number on the box. 4. Service will load in the new firmware, check that the insomnia is cured and return the units by 2nd day air Blue. Let us know what your must have date is so we can schedule customers with time emergencies. The service crew is good about such things. You can send in the units during a break any time in 2012 (2013 may not get here). email is service@lectrosonics.com (best) or 800 821-1121 (second best) Use a good stout box with sufficient packing so the units don't crash into each other. Honest to God, in the past, we've gotten two SM's in a 1 cu ft box without a scrap of packing material inside. They looked pretty lonely in there. Best Regards, Larry Fisher Lectrosonics Would this apply to Canada as well, but sent to Toronto? CRAIG Quote Link to comment Share on other sites More sharing options...
LarryF Posted February 14, 2012 Report Share Posted February 14, 2012 Yes. LEF Would this apply to Canada as well, but sent to Toronto? CRAIG Quote Link to comment Share on other sites More sharing options...
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