Ron Meyer Posted May 18, 2012 Report Share Posted May 18, 2012 Our new RF Multi SMA has been in production for approximately three months. We are saddened to report that there have been several malfunctions of this product in the field. After an extensive investigation of these problems, we have determined that the RF amplifier chip can be damaged under certain connection and use circumstances. We have now developed an update to the circuitry which will prevent this unfortunate problem. Although most users may never have a problem, we would like to update all units as soon as possible free of charge. If you have one of these units, please send it in for updating at your earliest convenience. Will will try and turn these updates around as quickly as possible. We apologize for any inconvenience this may cause you. You can send your unit to: Service Department Professional Sound Corp 28085 Smyth Drive Valencia, CA 91355 best regards Ron Meyer President, PSC Quote Link to comment Share on other sites More sharing options...
studiomprd Posted May 18, 2012 Report Share Posted May 18, 2012 too bad folks don't always send in their registrations... Quote Link to comment Share on other sites More sharing options...
MatthewFreedAudio Posted May 18, 2012 Report Share Posted May 18, 2012 too bad folks don't always send in their registrations... I once sent in the registration to register the fact I had purchased and paid for the unit at a register when it registered with me that the registration was previously registered. Quote Link to comment Share on other sites More sharing options...
JonG Posted May 18, 2012 Report Share Posted May 18, 2012 Had mine sent in via Coffey Sound and got it back a couple of days later in perfect working order. Thanks for the great customer service and speedy repair! Quote Link to comment Share on other sites More sharing options...
Jason A Posted May 19, 2012 Report Share Posted May 19, 2012 Nice to hear a company recognize and apologize for a mistake, as well as remedy it in short order. Thank you PSC. Our new RF Multi SMA has been in production for approximately three months. We are saddened to report that there have been several malfunctions of this product in the field. After an extensive investigation of these problems, we have determined that the RF amplifier chip can be damaged under certain connection and use circumstances. We have now developed an update to the circuitry which will prevent this unfortunate problem. Although most users may never have a problem, we would like to update all units as soon as possible free of charge. If you have one of these units, please send it in for updating at your earliest convenience. Will will try and turn these updates around as quickly as possible. We apologize for any inconvenience this may cause you. You can send your unit to: Service Department Professional Sound Corp 28085 Smyth Drive Valencia, CA 91355 best regards Ron Meyer President, PSC Quote Link to comment Share on other sites More sharing options...
Sergio Sanmiguel Posted May 19, 2012 Report Share Posted May 19, 2012 Nice to hear a company recognize and apologize for a mistake, as well as remedy it in short order. Thank you PSC. +1000 Quote Link to comment Share on other sites More sharing options...
jwill Posted May 19, 2012 Report Share Posted May 19, 2012 IMHO, PSC is one of the best in the industry along with Lecrosonic when it comes to customer service! JHW Quote Link to comment Share on other sites More sharing options...
MatthewFreedAudio Posted May 19, 2012 Report Share Posted May 19, 2012 I agree! I have one of the RF SMA units and I love it. Mine was one of the unfortunate units that did blow an RF Amp early on but PSC repaired it and had it in the mail back to me the same day they reveived it. Quote Link to comment Share on other sites More sharing options...
Izen Ears Posted May 19, 2012 Report Share Posted May 19, 2012 Now where the heck do we get those badass right angled 50-Ohm mini-SMA -to- BNC shorties? (OT I know.) And yes, Ron & the gang have gotten a gold star from me with each interaction. Dan Izen Quote Link to comment Share on other sites More sharing options...
Sean McCormick Posted May 19, 2012 Report Share Posted May 19, 2012 I was also affected and the response time was very impressive. Ron's a standup guy. Quote Link to comment Share on other sites More sharing options...
Ron Meyer Posted May 21, 2012 Author Report Share Posted May 21, 2012 I have contacted the above JW members who have had their units repaired in the past about sending them in for updates. Please note that if anyone had their unit repaired in the past they should still send their unit in for updating. We have only been updating units after 5/16/12 Best Regards, Ron Meyer PSC Quote Link to comment Share on other sites More sharing options...
chris_bollard Posted May 22, 2012 Report Share Posted May 22, 2012 Hi Ron I sent mine to you after it failed. Not sure if I need to send it back to be updated? Looking at the date I think I do : ( Chris Quote Link to comment Share on other sites More sharing options...
fatfatjames Posted May 22, 2012 Report Share Posted May 22, 2012 Hi Ron... i am base in Singapore, do i send direct to you or via Hung Brothers Singapore? Quote Link to comment Share on other sites More sharing options...
studiomprd Posted May 22, 2012 Report Share Posted May 22, 2012 " do i send direct to you or via Hung Brothers Singapore? " yes Quote Link to comment Share on other sites More sharing options...
Jason A Posted May 23, 2012 Report Share Posted May 23, 2012 " do i send direct to you or via Hung Brothers Singapore? " yes If you don't understand the question, or know the answer, don't bother. If your trying to humor yourself by being rude to another member of this forum, please save it. Quote Link to comment Share on other sites More sharing options...
fatfatjames Posted May 24, 2012 Report Share Posted May 24, 2012 i was told i can send it over myself which shipping will be cheaper... but how am i going to label my unit? is there sort of a form the psc have for us to send the unit back? will the shipping back to Singapore be covered by PSC? Quote Link to comment Share on other sites More sharing options...
chris_bollard Posted May 24, 2012 Report Share Posted May 24, 2012 I'm sure shipping will be covered by PSC. I would email Ron at PSC to confirm and get the correct shipping details. If you need I can pm you his email Quote Link to comment Share on other sites More sharing options...
fatfatjames Posted May 24, 2012 Report Share Posted May 24, 2012 I'm sure shipping will be covered by PSC. I would email Ron at PSC to confirm and get the correct shipping details. If you need I can pm you his email That will be great!!! thanks!!! Quote Link to comment Share on other sites More sharing options...
Lawrence Chick Posted May 25, 2012 Report Share Posted May 25, 2012 Hey James, The best way is to send it via a courier that would help do the documents (Custom declaration) for you, so that upon reentry into your country, it will be exempted from tax. I'm sending mine via DHL Best Regards, Lawrence Quote Link to comment Share on other sites More sharing options...
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