johngooch Posted January 16, 2013 Report Share Posted January 16, 2013 My clockit slate was fed some backwards AAs and the exploded. Who is repairing Ambient slates in the US? The slate needs to be repaired- I do not think it needs major repair. Trying to avoid the trip overseas. Thanks! john s Quote Link to comment Share on other sites More sharing options...
afewmoreyears Posted January 16, 2013 Report Share Posted January 16, 2013 Maybe try some of the usual suspects...... It's worth asking for sure... Quote Link to comment Share on other sites More sharing options...
johngooch Posted January 16, 2013 Author Report Share Posted January 16, 2013 Hoping somebody will chime in here so that i do not have contact all the usual suspects. Quote Link to comment Share on other sites More sharing options...
Marc Wielage Posted January 16, 2013 Report Share Posted January 16, 2013 Wow, that's rough. I would call the factory in Munich and ask who they have in North America: Ambient Recording GmbH Schleißheimerstraße 181c 80797 München Munich, GERMANY +49 (0)89 360 55 100 http://www.ambient.de Quote Link to comment Share on other sites More sharing options...
tom williams Posted January 16, 2013 Report Share Posted January 16, 2013 John , I normally send mine to AbelCine in New York, 212/462-0100. It's been a few years since I have sent mine but remember that they reasonable and quick. If they couldn't do the service they would send it to Germany but usually it was in house. Good luck, Tom Quote Link to comment Share on other sites More sharing options...
johngooch Posted January 17, 2013 Author Report Share Posted January 17, 2013 Just shipped it off to coffey sound. They said they typically can do some of the repairs. fingers crossed that it does not have to go to the home base. Quote Link to comment Share on other sites More sharing options...
gpiegari Posted January 17, 2013 Report Share Posted January 17, 2013 Good luck with it John and thanks for the update. Please continue to share the experience; it's valuable info for those of us in the states with Ambient TC kit. Glen Quote Link to comment Share on other sites More sharing options...
TimoK Posted March 12, 2013 Report Share Posted March 12, 2013 My clockit slate was fed some backwards AAs and the exploded. Who is repairing Ambient slates in the US? The slate needs to be repaired- I do not think it needs major repair. Trying to avoid the trip overseas. Thanks! john s Dear John, Dear Glen, sorry for the belated answer. I was so busy, that I just forgot to follow jwsound for a while. LSC as well as Coffey Sound have been our resellers for many years, so most probably they will be able to repair basic repairs (maybe even more complicated ones). Since we newly are distributed by Redding Audio we also set up a new service structure. So one of our technicians trained the technical department of Redding for some days. This way we covered even more complicated repairs. For anything beyond that it still might be necessary to be send to us. But with this new service network we think that this will become a rare incident. If questions remain, you always can contact us directly info@ambient.de Cheers Timo Quote Link to comment Share on other sites More sharing options...
TimoK Posted March 27, 2013 Report Share Posted March 27, 2013 My clockit slate was fed some backwards AAs and the exploded. Who is repairing Ambient slates in the US? The slate needs to be repaired- I do not think it needs major repair. Trying to avoid the trip overseas. Thanks! john s John, any updates on the Slate? We heard nothing in Germany, so I suppose your "problem" could be solved within the USA, right? I would be glad to get some feedback... Thanks a lot Timo Quote Link to comment Share on other sites More sharing options...
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