Ed Denton Posted August 12, 2013 Report Share Posted August 12, 2013 Hi all, I've recently encounter a problem with on of my Lectro UM400A transmitters. There is an audible "spitting" or "hissing" sound in any audio recorded with it. It is not the normal noise floor associated with wireless mics, I have another identical UM400A tx in the same block and it is not experiencing the same issue. I have swapped out a number of different microphones and receivers which is how I've identified as the transmitter. The transmitter is in block 28 which falls in the soon-to-be illegal band in Australia, but I have tried changing frequencies many times and I have tried my other block 28 transmitters on the same frequencies and I only have the problem on the one tx in question so I don't believe it to be a RF interference problem. I have been advised by my local dealer to return it to the factory in USA but before I go down this rather expensive path (postage from Aus to USA is outrageously expensive!) I want to see if this is something that can be resolved here. I have attached a recording of the sound. There are two sounds in the file: the first 15 or second is with the problem tx, and second is my other identical tx which is not experiencing the same problem. You can clearly hear the difference between the "spitting" sound and the normal noise floor in the second sample. Anyone experienced this before? UM400A audio.mp3 Quote Link to comment Share on other sites More sharing options...
Toddsound Posted August 12, 2013 Report Share Posted August 12, 2013 Well, unfortunately the transmitter needs to make a trip to the mothership. Quote Link to comment Share on other sites More sharing options...
LarryF Posted August 12, 2013 Report Share Posted August 12, 2013 << I have been advised by my local dealer to return it to the factory in USA but before I go down this rather expensive path (postage from Aus to USA is outrageously expensive!) I want to see if this is something that can be resolved here.>> Hi Ed, Did you purchase this unit from a local dealer, i.e., Aus? If so, we pay the additional overseas shipping to bring the "Mothership" next door, if we don't have a local repair facility. That puts customers on a level playing (repair) field. Best Regards, Larry Fisher Lectrosonics Quote Link to comment Share on other sites More sharing options...
Jesse Flaitz Posted August 12, 2013 Report Share Posted August 12, 2013 << I have been advised by my local dealer to return it to the factory in USA but before I go down this rather expensive path (postage from Aus to USA is outrageously expensive!) I want to see if this is something that can be resolved here.>> Hi Ed, Did you purchase this unit from a local dealer, i.e., Aus? If so, we pay the additional overseas shipping to bring the "Mothership" next door, if we don't have a local repair facility. That puts customers on a level playing (repair) field. Best Regards, Larry Fisher Lectrosonics How awesome is this?! Our sound companies are the best. Quote Link to comment Share on other sites More sharing options...
studiomprd Posted August 12, 2013 Report Share Posted August 12, 2013 " I have been advised by my local dealer to return it to the factory in USA but before I go down this rather expensive path (postage from Aus to USA is outrageously expensive!) I want to see if this is something that can be resolved here. " Have you gone through the DS Ultra Master reset sequence ? Quote Link to comment Share on other sites More sharing options...
Ed Denton Posted August 13, 2013 Author Report Share Posted August 13, 2013 Hi Larry and thanks for your response. Yes I did indeed buy from a local dealer: Soundequip in Melbourne, Australia. What a great service, just one more reason why I'm staying a loyal Lectro customer. Before I send it in - and in answer to Mike's question - no I haven't tried the DS Ultra Master reset sequence, I'm not even really sure what that is. Is that something I should try, or should I just send in back to the mothership? Quote Link to comment Share on other sites More sharing options...
cmassey Posted August 13, 2013 Report Share Posted August 13, 2013 You should send it back...once it has completed its journey halfway around the world, then ask the Senator about the DS Ultra Master reset... cleve Quote Link to comment Share on other sites More sharing options...
MatthewFreedAudio Posted August 13, 2013 Report Share Posted August 13, 2013 The Senator needs to have a DS Ultra Master Reset performed on himself. I couldn't resist. Production Sound Mixing for Television, Film, and Commercials. www.matthewfreed.com Quote Link to comment Share on other sites More sharing options...
Ed Denton Posted August 13, 2013 Author Report Share Posted August 13, 2013 Ah, it's sounds like it might be a BS Ultra Master reset... Quote Link to comment Share on other sites More sharing options...
Peter Mega Posted August 13, 2013 Report Share Posted August 13, 2013 Ed, you can also try Elino at John Barry's in Sydney. He is an excellent technician and I think (not 100% sure) he's factory trained at Lectro. Nevertheless, he's a good tech. Cheers Quote Link to comment Share on other sites More sharing options...
Jon Gilbert Posted August 13, 2013 Report Share Posted August 13, 2013 Ah, it's sounds like it might be BS You got it Ed! Quote Link to comment Share on other sites More sharing options...
Mirror Posted August 13, 2013 Report Share Posted August 13, 2013 Have you tried re-tuning it to another freq. to see if it has the same problem? Quote Link to comment Share on other sites More sharing options...
LarryF Posted August 13, 2013 Report Share Posted August 13, 2013 Hi Ed, Dean Slotness at Lectro will be getting in touch with you. Perhaps we can get in done in Aus,, making life simpler for you. He's at dean@lectrosonics.com Best, Larry F Lectro Quote Link to comment Share on other sites More sharing options...
al mcguire Posted August 13, 2013 Report Share Posted August 13, 2013 >Dean Slotness at Lectro< Let me guess, he came up with the SR line of receivers ? Quote Link to comment Share on other sites More sharing options...
LarryF Posted August 13, 2013 Report Share Posted August 13, 2013 >Dean Slotness at Lectro< Let me guess, he came up with the SR line of receivers ? I have to admit, that one took me a couple of seconds. Thanks, LEF Quote Link to comment Share on other sites More sharing options...
Constantin Posted August 13, 2013 Report Share Posted August 13, 2013 " I have been advised by my local dealer to return it to the factory in USA but before I go down this rather expensive path (postage from Aus to USA is outrageously expensive!) I want to see if this is something that can be resolved here. " Have you gone through the DS Ultra Master reset sequence ? That "joke" is getting really old Quote Link to comment Share on other sites More sharing options...
Dean Slotness Posted August 15, 2013 Report Share Posted August 15, 2013 Hello Ed, PM sent. Best regards, Dean Slotness Lectrosonics, Inc. Quote Link to comment Share on other sites More sharing options...
studiomprd Posted August 15, 2013 Report Share Posted August 15, 2013 " That "joke"... " what joke ? Quote Link to comment Share on other sites More sharing options...
Marc Wielage Posted August 16, 2013 Report Share Posted August 16, 2013 Slotness... slot receiver... SR... I'm sure he gets that all the time. Slots o' fun. Quote Link to comment Share on other sites More sharing options...
Jon Gilbert Posted August 16, 2013 Report Share Posted August 16, 2013 No Marc, the other joke! Quote Link to comment Share on other sites More sharing options...
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