Jon Gilbert Posted November 18, 2013 Report Posted November 18, 2013 Interesting read Christian, thanks a lot. I've always been slightly sceptical of the basic design of the Nautilus, looks like a solution in search of a problem! Quote
TimPitot Posted November 18, 2013 Report Posted November 18, 2013 Sounds like there could be some kind of set up issue or factory fault with your unit? I'm sure they didn't release a mic sus that clicks when moved! Quote
syncsound Posted November 18, 2013 Author Report Posted November 18, 2013 Tim, Dave Fisk at K-Tek has offered to exchange the review sample. When I get the new one, I'll do a follow up with the new results. Quote
enginufuk Posted November 18, 2013 Report Posted November 18, 2013 Does anyone knows Dave's email address guys? couldn't find any email address on the website. Need to contact regarding one of my broken Nautilus mount. I'm sure it was defective since it broke from the locking mechanism the second time I was trying to adjust it. Quote
syncsound Posted November 18, 2013 Author Report Posted November 18, 2013 Engin, I'd try to give them a call. I've called before and gotten good customer service over the phone. Quote
studiomprd Posted November 18, 2013 Report Posted November 18, 2013 " Does anyone knows Dave's email address guys? " give me a break... you could PM him from jwsoundgroup.net, or you could go to K-Tek's web site and get info to call on that old device: telephone... Quote
dfisk Posted November 26, 2013 Report Posted November 26, 2013 How the heck did I miss this? My email is dave@ktekbooms.com. Shoot me an email, Engin, and let me know your shipping address and I'll get a replacement out for you. In terms of "a solution looking for a problem", this isn't really the case, since we made this mount based on all the problems we've been hearing about from end users about the problems they currently deal with using other mounts. You might want to try it and see if you like it. We understand that you can't make everyone happy. I hear people say "Oh I hate 'x' mount" when talking about another mount, but then I'll hear "I absolutely love 'x' mount" when different people talk about that same mount. It all depends on how people use their gear. Everyone is different, and the hard part for manufacturers is to find the right point in product development that solves the issues we need to solve without breaking the bank, and at the same time being able to offer the same level of customer service we are known for. Quote
Jeremiah Sheets Posted December 29, 2014 Report Posted December 29, 2014 Hi, Christian. Thank you for the review. Did that ticking sound ever get handled? I didn't find a followup to this. Thanks! Quote
syncsound Posted December 31, 2014 Author Report Posted December 31, 2014 Hi Post78, no i didn't. I didn't purchase them, the two were separate review samples loaned to me and then later returned to Ktek. Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.