Robert Buncher Posted December 19, 2018 Report Share Posted December 19, 2018 I have been using G2s for camera scratch tracks and occasionally for coms to a boom op. One of my receivers has stopped outputting any audio. According to its meters it is getting full RF and audio signal but there is only silence from the output jack. Has anyone come across this and been able to fix it? I haven’t yet opened the case. Thanks, Bob Quote Link to comment Share on other sites More sharing options...
Constantin Posted December 19, 2018 Report Share Posted December 19, 2018 I assume it’s not the pilot tone setting? Check your squelch as well. Quote Link to comment Share on other sites More sharing options...
Robert Buncher Posted December 19, 2018 Author Report Share Posted December 19, 2018 I had checked those. Pilot tone is on and squelch is set to low. These are the same settings as on the other three receivers that are working. Quote Link to comment Share on other sites More sharing options...
jason porter Posted December 20, 2018 Report Share Posted December 20, 2018 Try turning pilot tone off. Quote Link to comment Share on other sites More sharing options...
Robert Buncher Posted December 20, 2018 Author Report Share Posted December 20, 2018 The pilot tone made no difference, on or off. Quote Link to comment Share on other sites More sharing options...
Vincent R. Posted December 20, 2018 Report Share Posted December 20, 2018 Broken 3.5mm output? Cable? The 3.5.. input is serviceable. If you want to do it yourself Sennheiser has a component website for that.https://spares.sennheiser.co.uk/ Quote Link to comment Share on other sites More sharing options...
Robert Buncher Posted December 20, 2018 Author Report Share Posted December 20, 2018 Thanks Vincent. I’m going to look inside the case today. Good to know they offer parts. Quote Link to comment Share on other sites More sharing options...
Rick Reineke Posted December 20, 2018 Report Share Posted December 20, 2018 I'm sure you have checked it already, but the 'AF Out' setting could be set low, particularly if feeding line level which also do not affect the meters' modulation. Otherwise, If the meters do indicate RF and normal audio activity, I would then suspect the output cable assembly. If that checks out, the output jack and/or it's internal connection. If I recall correctly, the G2/3/4 EK-100 portable receiver's output is unbalanced, so the 3.5 plugs ring terminal is floated, The XLR pins 1 and 3 are tied together to the shield wire Quote Link to comment Share on other sites More sharing options...
Robert Buncher Posted December 21, 2018 Author Report Share Posted December 21, 2018 I believe I have tested everything external and setting wise. I looked inside the case and, of course, it’s just circuit boards and parts that tell me nothing. Maybe I’ll try and change out the output jack with a new one from Sennheiser. Quote Link to comment Share on other sites More sharing options...
Vincent R. Posted December 21, 2018 Report Share Posted December 21, 2018 58 minutes ago, Robert Buncher said: I believe I have tested everything external and setting wise. I looked inside the case and, of course, it’s just circuit boards and parts that tell me nothing. Maybe I’ll try and change out the output jack with a new one from Sennheiser. Get a multimeter, set it to continuity and see if the inner contact pins of the 3.5mm jack socket make contact all the way to the xlr pins of a connected cable. Quote Link to comment Share on other sites More sharing options...
Robert Buncher Posted December 21, 2018 Author Report Share Posted December 21, 2018 Vincent, good idea. Will do that tomorrow. Thanks. Quote Link to comment Share on other sites More sharing options...
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