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My SD Pix 240 has trouble (nothing physical), and went to the local agency / dealer / importer.

They can't fix it, so it has to go to the mothership. I'm told that it will cost at least 800 euros to fix it.
Seems a big steep IMHO...
Opinions?

 

 

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On 5/14/2020 at 7:57 AM, Bouke said:

Do you have an email adress?
(Site is horrible...)

 

Interesting. The site seems pretty straightforward to me: Hamburger menu in the upper-right corner, another contact link at the bottom of the homepage, the forms work for me. But knowing your (high) level of technical savvy... Maybe it doesn't work in your browser?

 

https://www.sounddevices.com/support/

 

And this has worked in the past:

support@sounddevices.com

 

Several years ago I had a 302 repaired by SD. I was in the US and that's a simpler device than a Pix, but the process was straighforward, SD was responsive to my queries, the cost was pretty low, and everything moved swiftly. Of course, that was all pre-COVID-19...

 

Good luck!

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