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Tricaster feed


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Any experience?
I direct a show where a Tricaster gets fed by a mixer, to livestream to YouTube.
All levels 'seem' a bit correct, but the feed's return (from YouTube) is VERY low volume.
I'm not talking details, it's 30 dB lower than expected.
I am NOT the owner of the Tricaster, nor the mixer, I have no clue where to look... / give directions.
Any help would be appreciated.



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