Eric Toline Posted July 16, 2014 Report Share Posted July 16, 2014 Bad News: Replacement board is $235. Good News: Duracell will reimburse for replacement cost. Quote Link to comment Share on other sites More sharing options...
Jack Norflus Posted July 16, 2014 Report Share Posted July 16, 2014 How did you get them to pay for the replacement? Quote Link to comment Share on other sites More sharing options...
studiomprd Posted July 16, 2014 Report Share Posted July 16, 2014 I have had EverReady (Energizer bunny) pay for a replacement Nagra (IS) battery battery compartment. Quote Link to comment Share on other sites More sharing options...
VASI Posted July 16, 2014 Report Share Posted July 16, 2014 $235 means nothing to Duracell. Moaning costumer means a lot (especially in social media age). Quote Link to comment Share on other sites More sharing options...
CraigF Posted July 16, 2014 Report Share Posted July 16, 2014 Poo..er... Pro Cell? Quote Link to comment Share on other sites More sharing options...
Fiftyfoot Posted July 17, 2014 Report Share Posted July 17, 2014 Two years ago I set my radio mouse atop my MacBook Pro overnight. Next morning I discovered the new Duracell AA (Coppertop) inside had cut loose with a significant amount of acid, etching a big scar in the aluminum. Quote Link to comment Share on other sites More sharing options...
Eric Toline Posted July 17, 2014 Author Report Share Posted July 17, 2014 How did you get them to pay for the replacement? Go to the Duracell website and look for the contact us tab. There are options there for product issues & problems. BTW The service department of the company that did the repair specifically warns against using Duracells because of the leakage issue. Eric Quote Link to comment Share on other sites More sharing options...
ProSound Posted July 17, 2014 Report Share Posted July 17, 2014 What device did they leak in is that a tv remote? Quote Link to comment Share on other sites More sharing options...
Marc Wielage Posted July 17, 2014 Report Share Posted July 17, 2014 I have had Duracells leak in Denecke slate AA battery sleeves before. Denecke was able to clean up the insides, but that was a good lesson learned: don't leave batteries in this stuff for more than a day or two, especially in a hot truck. Quote Link to comment Share on other sites More sharing options...
Eric Toline Posted July 17, 2014 Author Report Share Posted July 17, 2014 What device did they leak in is that a tv remote? No that's from a microphone transceiver from a Canterbury Voice Release system used for throwing clay targets on a shotgun range. The board is part of the green unit on the stand in the picture. Eric Quote Link to comment Share on other sites More sharing options...
Geoff Tirrell Posted July 17, 2014 Report Share Posted July 17, 2014 (edited) will they replace or repair for all of their batteries, or just the pro-cells? My understanding had been that that was part of what you paid for when you went with the pro-cell line. I don't know how auto correct decided to change batteries to badgers but it did Edited July 18, 2014 by Geoff Tirrell Quote Link to comment Share on other sites More sharing options...
Eric Toline Posted July 18, 2014 Author Report Share Posted July 18, 2014 will they replace or repair for all of their batteries, or just the pro-cells? My understanding had been that that was part of what you paid for when you went with the pro-cell line. I don't know how auto correct decided to change batteries to badgers but it did These were not the ProCell line, just the normal copper top AA. Eric Quote Link to comment Share on other sites More sharing options...
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