13 year old MKH 8060 exchanged for free

[axel]

3 weeks ago I sent an MKH 8060 (purchased in 03/2012) to Sennheiser for repair via my dealer with the following symptoms: 

intermittent "high mic noise with reduced output gain and crackling sounds like static discharge"

The microphone had heavy signs of wear, most of the coating had come off. Two rods of the side grille were bent from a handling accident. It was one of my workhorse-gear and was used on numerous productions throughout the years.

Last wednesday I got a notice from the dealer that the mic is back, with no other comment but a bill, listing a handling fee of 25€ and the serial number of the replacement mic. I retreived it on friday and I got back a completely new 8060 with all accessories practically for free.  Nice 🙂

 

[The Documentary Sound Guy]

If only it was possible to get that kind of service from Sennheiser on this side of the Atlantic.  Their service from Canada has been abysmal since they split the consumer and pro businesses apart.  I'm not surprised things are better closer to HQ.

 

Enjoy your new mic! 

[codyman]

My coating has been getting pretty eh as well.  Didn't these early ones have issues with that?  I wonder if they would swap mine.

[nicoproson]

I had the same noise issue a few years back, and they also replaced my mic with a new one. It was also an early version of the mkh8060. Those early birds had issues, I think they just replace them without more investigations.

[Ontariosound]

I had one of my early 8060's replaced after the noise floor had risen.   The Canadian Sennheiser HQ in Pointe Claire, Quebec was always so helpful.  The late Bill Carter was an awesome service technician and a fine human.

Then the branch was shut down and everything must go to the USA or Europe.  Luckily all of my many MKH's have behaved for the last 10 years....