thenannymoh Posted November 22, 2023 Report Share Posted November 22, 2023 I'm have an issue with my 4017...I've tried to contact DPA through their customer support portal on the website (twice) and nothing but crickets. Is their support usually this absent? Anyone here work at DPA? Quote Link to comment Share on other sites More sharing options...
EnotsMedia Posted November 22, 2023 Report Share Posted November 22, 2023 I would first reach out to the retailer you purchased the 2017 from then if advised contact DPA directly. Contact via web portals are always slow in my experience. Nothing beats a DIRECT call. Hopefully this helps. Good luck! Here is the contact for North America. DPA Microphones, Inc. 1500 Kansas Avenue, Unit 3A Longmont, CO 80501 USA Tel. +1 303-485-1025 Quote Link to comment Share on other sites More sharing options...
Bill from ASC Canada Posted November 22, 2023 Report Share Posted November 22, 2023 In Canada, you might try conacting Gerr Audio, who distributes DPA and services their products. Gerr Audio Customer Service Quote Link to comment Share on other sites More sharing options...
Derek H Posted November 22, 2023 Report Share Posted November 22, 2023 I called them a few days ago and also received no response. Quote Link to comment Share on other sites More sharing options...
Philip Perkins Posted November 22, 2023 Report Share Posted November 22, 2023 I've had no or very slow and non-specific response from DPA re: service for a mic that is out of warranty. I also tried a few audio techs for repair and they had no better luck with DPA than I did. Am done with DPA. Quote Link to comment Share on other sites More sharing options...
osa Posted November 22, 2023 Report Share Posted November 22, 2023 Ouch this hurts to hear. My first experience buying a 4017 when they first came out the VP of U.S. operations in colorado (if I recall correct) personally helped me get it repaired. I assumed their service would still be at least close to this if you call them direct at the longmont location? But i know these depts change hands and service can go out the window. Bummer if that is the case as I have gone off the deep end with DPA mics Quote Link to comment Share on other sites More sharing options...
Philip Perkins Posted November 22, 2023 Report Share Posted November 22, 2023 The mic in question, 4099 in mounts for double bass and cello and occasionally piano, has worked very well when it works. It's a bit fragile but players like it. (They are also popular for car-dialog rigs too.) But a co. that doesn't service expensive pro gear doesn't get any more biz from me. Quote Link to comment Share on other sites More sharing options...
Derek H Posted November 23, 2023 Report Share Posted November 23, 2023 I had an annoying experience emailing them a few years back. Basically I was trying to figure out what’s the deal with older 4060s getting stiff cables. I wanted to know things like, did you change the cable type at some point? If so, what serial number range was the switch. What’s the best way to keep them soft and prevent the kinking.. etc. their response was basically “you can throw them in the trash, they’re old what do you expect and you should just buy some new ones”. I told them I had some Sankens that were much older and still had soft cables. Their response was that I should buy Sankens then. Lol. I’ve bought some used DPA stuff since then but nothing new off the shelf. Quote Link to comment Share on other sites More sharing options...
Constantin Posted November 23, 2023 Report Share Posted November 23, 2023 Here in Germany it’s been ok. Whenever I‘ve had an issue I have gone through local distributor who either repaired things themselves or sent them to Denmark. They replaced a C preamp under warranty and an entire 4017 which had suffered from water damage. So I am quite happy with their support. I just wish they would use more words. On social media there are no reps as far as I know (except for this one guy from Belgium) and when they do repair something (or not) they don’t contact me prior. They just send everything back without further comment. Quote Link to comment Share on other sites More sharing options...
Adrian Sterling Posted November 23, 2023 Report Share Posted November 23, 2023 Hello Derek, GerrAudio is DPA's Canadian distributor. I'm sorry to hear of this frustration. You can try GerrAudio 1+(613) 342-6999 and ask for service. Email would be service@gerr.com I do not work in service but I am the sales manager for Ontario. Please feel free to contact me directly if you have further issues. adrian@gerr.com Have a great day! Quote Link to comment Share on other sites More sharing options...
thenannymoh Posted November 23, 2023 Author Report Share Posted November 23, 2023 4 hours ago, Adrian Sterling said: Hello Derek, GerrAudio is DPA's Canadian distributor. I'm sorry to hear of this frustration. You can try GerrAudio 1+(613) 342-6999 and ask for service. Email would be service@gerr.com I do not work in service but I am the sales manager for Ontario. Please feel free to contact me directly if you have further issues. adrian@gerr.com Have a great day! Wow, I just called and got instant help...where have you guys been all my life?? lol Quote Link to comment Share on other sites More sharing options...
Adrian Sterling Posted November 23, 2023 Report Share Posted November 23, 2023 Awesome, Happy it worked out. Please don't hesitate to contact me in the future if you have questions or concerns. Also, if you can, please register for our Demo Days coming up soon. Registration is free and we would love to see you there. https://www.gerr.com/event/demo-days-xii-2023-12-13-2023-12-14-104/register Quote Link to comment Share on other sites More sharing options...
Derek H Posted November 24, 2023 Report Share Posted November 24, 2023 Thanks for the offer Adrian! Quote Link to comment Share on other sites More sharing options...
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