cjh Posted October 10, 2020 Report Posted October 10, 2020 One of my long service Denecke slates is intermittently not shutting off display when the sticks are closed. Any info on user servicing / what needs replacing appreciated as don’t have time to send off the the mother ship at mo. thank you! chris. Quote
John Blankenship Posted October 10, 2020 Report Posted October 10, 2020 It sounds like it may be the sensor going bad or perhaps a wire going to the sensor -- however, a call to Charlie at Denecke will put you in touch with one of the most helpful people in our business and get you the best answer available. Quote
David Waelder Posted October 11, 2020 Report Posted October 11, 2020 There is a switch in the sticks called a Hall switch. It's the Hall switch that signals the display to freeze for a few frames and then extinguish. The Hall switch has a shorter service life than the slate as a whole. It's an easy repair and not, as I recall, particularly expensive. But it does require a trip to a service facility. If possible, send your slate to Denecke in Santa Clarita, California. If that's difficult, call Charlie Parra and explain your circumstances. I expect he could send the necessary parts to a facility near you. David I see now that you are in New Zealand. That's a bit of a commute and a time differential that makes scheduling a phone call a challenge. You can email Denecke at: info@denecke.com David Quote
JonG Posted October 11, 2020 Report Posted October 11, 2020 Nothing to add to the above statements except that they generally have a quick servicing turnaround. Denecke is a company that I feel good about supporting because they do great work and are really amazing folks. They’re here for us so we’re heee for them Quote
cjh Posted October 11, 2020 Author Report Posted October 11, 2020 Thank you, will get in touch with Charlie and go from there. Cheers, C. Quote
Sound Grab Posted October 11, 2020 Report Posted October 11, 2020 The short term fix is to slam the sticks real hard a few times but it'll still need to go back. Quote
Charlie Parra Posted October 12, 2020 Report Posted October 12, 2020 Hi Chris, As others have mentioned, it sounds like the Hall Sensor is bad. Since you are over seas, we can send you a replacement sensor. They are $15 plus shipping. Please send us an email (info@denecke.com) with your shipping info and we can get one out to you. Thanks! -Charlie Quote
al mcguire Posted October 14, 2020 Report Posted October 14, 2020 Nice service is their ethic, and being there when you need them. Quote
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