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Multiple problems on our new Zaxcom Fusion12


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Hi.

My name is Eugene.
I'm working under a Production Sound team based in Korea.

Our team recently switched our Recorder from Fostex PD6 to Zaxcom's Fusion12.

As you can see the huge years gap between the two recorder,

and also our lack of English to properly navigate through the manual or google searches etc.

we are facing many difficulties to make this new fancy gear work properly.

So if anyone can kindly help us out, it will be a great help.

 

1. File naming issue.

we are wondering if Fusion12 has an option to save the recorded files name as "Scene_Take"

instead of the default "segnamez000.zax(/wav)"

we came to an answer to use WaveAgent to rename the files, after copying to our PC

but if we can save it as "Scene_Take.zax(/wav)" from the beginning that will save huge time for us.

 

2. Zaxconvert, MacOSX freeze

we were testing the Zaxconvert, works as it suppose to on our PC.

but when we tried it on our Macbook pro(we did downloaded the newest 'for Mac' from Zaxcom)
we faced an issue.

The program itself runs. But when we click the Translate Files after setting options and output folder,

another pop-up window showes up with a progress bar saying "Translating Files".

but the progress bar never shows any progress being done, and freezes.
(Can't even force quit)

Our MacOSX version is 10.9.3, we bought it brand new just for the purpose to work with Fusion.
Only other program on the Macbook is Protools, WavAgent and BWFmanager.

Anyone had simlar issue? Solutions?

 

3. Testing Sample rate 192 & no sound on Headphone
as the Fusion manual recommended, we did Factory Reset

to make sure turning off all the effects and also changed the Rate step by step from 48>96>192.

we test recorded 1 files each used 4 channel on all the sample rates.

It was lagging a bit on 192 but was ok.

But after recording 192, when we tried to go back to 96, Fusion12 Freezed.

we had to turn off the recorder and turn it back on.
And suddenly from that point, our headphone stopped.

(which is the main reason we decided to post this topic for help)

Headphone works fine on other devices.

the Recorder is still getting levels from the mics.

It's just something wrong between the recorder and our headphone

and we can't find what it could be.

 

More surprisingly,

we lost the way to go to 'headphone volume' screen.

We thought maybe somehow the Volume is off and wanted to check it,

we all saw it before when we were testing other things.

And no one of our team is able to reach that screen again.

 

On the Manual it says press 'HPH' button and it will go to Headphone Options
and if we press it again it will go to Headphone Volume.
But now we only have Headphone Options and Home Screen.

Also going through pressing 'Menu > Headphone options setting' way is lost as well.

 

We tried Factory Reset, Changed Sample Rate to 48k still Headphone not working.

 

 

 

 

 

 

 

 

 

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Make sure you are using the newest firmware.

1) this has been an option for a while now.

2) In the past I had a Zaxconvert issue and resolved it by making another user in OSX, and running Zaxconvert from there. A bunch of people had done the same thing successfully. That implies it's some other 3rd party software conflict and not a problem with the Zaxconvert & OS X issue.

3) pushing the headphone and volume button takes you to headphone settings. Are you listening to the right inputs / outputs / card files?

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File naming will always be segnamez000.wav style.

They way in work around it is using zaxconvert (which I feel is faster then mirroring, when sometime you forget to switch it on) then use wave agent to change the file name and then generate sound log.

Make sure your zaxconvert is the latest.

Headphone most likely became on fader 8

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"File naming will always be segnamez000.wav style." What does this mean?A unique number or something alike?Is it not possible to just put in anything you want (like 90031-2011T1   :SD style)Going to Wave Agent end of the day to rename everything...At what time after wrap do you get home............ 

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Because it stops duplicate files and potential file corruption.

Sent from my Nexus 5 using Tapatalk

It's true for the duplicate files issue. If you shoot the same scene/take twice during the same production it's clearly a problem - but not for the recorder. Only for the AD
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I've never shot "the same scene/take twice" during a production.Ever.In drama.But we (Netherlands) have a different system in slatenaming compared to..the rest??( filename example: 9003-215T1: scene 9003,slate 215(increments with every camerasetup)Take 1.

I think the recorder should have the option 'Unique number' or 'name it what you want'

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Make sure you are using the newest firmware.

1) this has been an option for a while now.

2) In the past I had a Zaxconvert issue and resolved it by making another user in OSX, and running Zaxconvert from there. A bunch of people had done the same thing successfully. That implies it's some other 3rd party software conflict and not a problem with the Zaxconvert & OS X issue.

3) pushing the headphone and volume button takes you to headphone settings. Are you listening to the right inputs / outputs / card files?

 

1) Apologies, it's now an option on the Nomad, but not the Deva/Fusion. 

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