Boomboom Posted October 5, 2015 Report Posted October 5, 2015 I will try to find the update they did for the units and re-install the firmware in my units. It might do something... I Quote
Boomboom Posted October 5, 2015 Report Posted October 5, 2015 Like I said, they are. Solid green led. Quote
Constantin Posted October 5, 2015 Report Posted October 5, 2015 I had a similar situation recently. Turned out to be the cable. To resolve, I jammed one Tentacle to my computer's system clock and the second Tentacle to the first. Then I synced both recorder and camera to a Tentacle. This worked very well Quote
onbran Posted October 19, 2015 Report Posted October 19, 2015 I've been having an issue with my computer and phone reading my unit. I plug it in, it has full charge, but the software says nothing is connected. I try it on the mac version of the software, the windows version of the software, and even into my iphone. Ive used different usb cables, too. Ive sent a message to the company. Anyone else having a similar issue? Quote
Boomboom Posted October 19, 2015 Report Posted October 19, 2015 They were kind of messed up for a reason I don't know in the end. Tentacle contacted me, re-wrote some code with an attached FTP adress so I can get the update: I reflashed my units with success. Quote
chrismedr Posted October 19, 2015 Report Posted October 19, 2015 I've been having an issue with my computer and phone reading my unit. I plug it in, it has full charge, but the software says nothing is connected. I try it on the mac version of the software, the windows version of the software, and even into my iphone. Ive used different usb cables, too. Ive sent a message to the company. Anyone else having a similar issue? i had problems with a bad usb cable once.. Quote
resonate Posted October 19, 2015 Report Posted October 19, 2015 I've been having an issue with my computer and phone reading my unit. I plug it in, it has full charge, but the software says nothing is connected. I try it on the mac version of the software, the windows version of the software, and even into my iphone. Ive used different usb cables, too. Ive sent a message to the company. Anyone else having a similar issue? was the unit ON (in either waiting for TC mode (red) or TC master (green)) when you plugged it into your mac? It has to be on to be recognized by the pc (and phone too, i suppose, though i didn't test that) Quote
onbran Posted October 19, 2015 Report Posted October 19, 2015 was the unit ON (in either waiting for TC mode (red) or TC master (green)) when you plugged it into your mac? It has to be on to be recognized by the pc (and phone too, i suppose, though i didn't test that) finally got it to work. spent 3hrs on it last night and an hour today after production. I definitely connected it the same way as before and it just magically responded after the sixth try with a fresh restart of my OS. thanks. Quote
Kane Rodrigues Posted January 9, 2016 Report Posted January 9, 2016 Anyone selling a used Tentacle Sync set? Quote
audiofp Posted January 16, 2016 Report Posted January 16, 2016 Trying out a TentacleSync just received from Trew that I'd like to use Monday. It's fully charged and able to communicate with my Mac setup app. Now the problem: Tentacle is turned on and I'm using the included white TRRS IOS sync cable and unable to connect with my iPhone (IOS 9.2) Tentacle app. Latest firmware (3.70) is installed, I've cleaned the sync cable and iPhone jack with Deoxit and can find no evidence of lint, dirt etc. Cable continuity checks good in all four wires. I've read through everything I can find here and in the Tentacle forum. I sent an email to support (Don't know if they're asleep over there) I've run out of ideas so any experiences/solutions from anyone will be appreciated. -Thanks Forgot: Levels on both iPhone and Tentacle are set just below highest. Quote
Constantin Posted January 16, 2016 Report Posted January 16, 2016 Not sure either if they are asleep, but it is Saturday so maybe they are just, I don't know... not working? I have never used my Tentacles with the iPhone, but did you try syncing the Tentacle to your recorder? Or if you have two, did you try syncing them to each other? Quote
Philip Perkins Posted January 16, 2016 Report Posted January 16, 2016 Are most users syncing the boxes directly to a recorder (like with other TC boxes) or to each other, or are most people doing the phone thing? Quote
audiofp Posted January 16, 2016 Report Posted January 16, 2016 I haven't tried syncing to my 633 yet. I'm a little concerned that, without the iPhone app working, I can't change frame rate, level etc. in the field Monday. Quote
chrismedr Posted January 16, 2016 Report Posted January 16, 2016 try to set it up throughout the usb cable, then sync to 633. if that works you have at least a backup plan until you find the cause of the iOS trouble Quote
audiofp Posted January 16, 2016 Report Posted January 16, 2016 Yeah, I can control all parameters via Mac/usb but I worry about not having control in the field. Quote
Constantin Posted January 16, 2016 Report Posted January 16, 2016 Are most users syncing the boxes directly to a recorder (like with other TC boxes) or to each other, or are most people doing the phone thing? For me it's usually the first option. Last year though one if my cables broke, and I was left with only Lemo input cables, so I synced two Tentacles with each other and put one on my recorder and one on the camera. Yeah, I can control all parameters via Mac/usb but I worry about not having control in the field. With a laptop maybe? Which parameters do you mean? Like a last-minute framerate change? Trying to sync to your recorder helps to narrow down the issue. If it syncs then your boxes are probably fine and your issue is with the cables Quote
audiofp Posted January 16, 2016 Report Posted January 16, 2016 Syncing to/from my 633 via lemo and 1/8" TRS is fine. That leaves the iPhone jack, supplied TRRS cable or buggy software/firmware. It appears others have had difficulty with the iPhone last year but no recent responses. If Tentacle is struggling with the iPhone setup app they should make it clear on their site. I'll call Trew and see if they know anything. Quote
Nate C Posted January 16, 2016 Report Posted January 16, 2016 It is working fine on my iPhone. Using 3.70, I am however using an older version IOS. That and my TRRS cable is black not white, not that would make a difference. Do you have another cable you could try, to rule it out? Quote
audiofp Posted January 16, 2016 Report Posted January 16, 2016 I worried a little about my phone having the latest IOS but the app does specify 8.0 or later. I'm going to get an alt cable just to be sure (and have a backup). I did check the factory cable continuity and it's good. I'll probably just do my Monday gig finger crossed. It'll be OK but I'm a little irritated. If the problem is the latest IOS it should be posted on their site. Quote
audiofp Posted January 16, 2016 Report Posted January 16, 2016 Bingo- My wife's iPhone is IOS 9.1 and works. I guess I'll go figure out how to downgrade mine. Life on the bleeding edge. Quote
audiofp Posted January 16, 2016 Report Posted January 16, 2016 Oops- Apple no longer signs 9.1 so I'll try 9.3 public beta (and then probably punt and go back to 9.2) (sometime later) OK, after doing the work the manufacturer should be doing, IOS 9.2 & 9.3 beta don't work with Tentacle Sync's iPhone app. They should really stay on top of these things as 9.2 was released 12/8/15 (and probably earlier to them). Quote
soundtrane Posted January 17, 2016 Report Posted January 17, 2016 6 hours ago, Philip Perkins said: Are most users syncing the boxes directly to a recorder (like with other TC boxes) or to each other, or are most people doing the phone thing? initial one-time setup with a mac, and then daily sync with my recorder... three features... Quote
pkautzsch Posted January 17, 2016 Report Posted January 17, 2016 We use a Tentacle with 9.2 on an IPhone 6s with no hassle. It works just fine. Must be a settings issue. Quote
Jeremy Childers Posted January 18, 2016 Author Report Posted January 18, 2016 I use the app with 9.2 no issues, make sure the tentacles are ready on before plunging them into the iPhone? Mine can be picky about that. Besides that hit the connect button and all should be good. Sent from my iPhone using Tapatalk Quote
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