Matt Radlauer Posted January 8, 2014 Report Posted January 8, 2014 I understand your frustration! I've had my 12ft loon for almost 5 years with no issues. Recently I ordered a new internal cable and have yet to recieve it. After a few unanswered emails I decided to call. I had a pretty lengthy conversation with Don regarding his business practice. He told me for the better part of the last year he has been running his business solo..no employees. So as you can imagine he is months behind on manufacturing and repair. He's completely overwhelmed and I could hear it in his voice. He also told me that he has been working on a long term solution to deal with manufacturing and distribution. I'm not trying to defend Don, just passing along tidbits from my converstation with him. Super nice guy..admittedly terrible at communicating with people, and has said he feels terrible about the reputation that he's gotten because of it. Quote
studiomprd Posted January 8, 2014 Report Posted January 8, 2014 drewstorm: " to warn anyone who was considerering buying a Loon. " years late!! Loon's issues have been thoroughly documented in jwsoundgroup.net for years... still many folks love their loon's, and some of them seem to even believe in miracles. Quote
Jim Feeley Posted January 8, 2014 Report Posted January 8, 2014 Have you considered contacting Montana's Attorney General? Might not help you directly, but could help protect others… and encourage Loon to get their act together. More info and what looks to be useful links: https://doj.mt.gov/consumer/ Quote
Soundwil Posted January 8, 2014 Report Posted January 8, 2014 Drewstorm "....... had one of it's stoppers come unglued....." Funnily enough this happened to me a month or so back. The Loon is about 4-5 years old and is my main PSC pole (12"?). I've decided to keep working with it as it's fine if I don't pull the particular section out too far. It's a fantastic pole and I would invest in a new one if I had more confidence in the 'distribution' side of things. Quote
pvanstry Posted January 8, 2014 Report Posted January 8, 2014 I bought misc. things from Don in the last two years ( poles, cables and connectors ). Indeed he is sometimes hard to reach but he has always down good by me, and always sent when he said he was sending. My experience. Quote
johnpaul215 Posted January 9, 2014 Report Posted January 9, 2014 My Loon has lasted a lot more than a year. I'm approaching 5 years now with no problems. 18 foot pole that often takes a full blimp. I really hope they sort it out, it's a great product. I worked on a job a few months ago and it was the first time my boom op touched a Loon, and he fell in love with it too. He used it for everything indoors and out, even though we had 4 poles with us. That said, it sucks what you are dealing with. I fear the day I need a repair. Quote
Ze Frias Posted January 9, 2014 Report Posted January 9, 2014 :/ Last year I was contemplating on a Loon pole, but ended up going with a K-Tek due to all the negative reviews on their customer service... Quote
AudioD Posted March 7, 2014 Report Posted March 7, 2014 I have had a lot of trouble with my loon over the years and feel the whole set screw thing to be too fussy. Quote
Zack Posted March 19, 2014 Report Posted March 19, 2014 I understand your frustration! I've had my 12ft loon for almost 5 years with no issues. Recently I ordered a new internal cable and have yet to recieve it. After a few unanswered emails I decided to call. I had a pretty lengthy conversation with Don regarding his business practice. He told me for the better part of the last year he has been running his business solo..no employees. So as you can imagine he is months behind on manufacturing and repair. He's completely overwhelmed and I could hear it in his voice. He also told me that he has been working on a long term solution to deal with manufacturing and distribution. I'm not trying to defend Don, just passing along tidbits from my converstation with him. Super nice guy..admittedly terrible at communicating with people, and has said he feels terrible about the reputation that he's gotten because of it. I had the exact same conversation with him back in last October, he literally said those same things. I was able to order a few new parts to my Loon, and then I kept asking him for an invoice as to how much I owed him for the parts and he has yet to get back to me, send me an invoice, or answer any calls/emails. I try about once a month still to try paying him, but still nothing. All I can say is, for those that want an excellent boom.. get one, but when you do... order all the parts...extra parts to last you a very long time right then and there. Pay on delivery as well. Quote
Sndspd Posted April 4, 2014 Report Posted April 4, 2014 Apologies if I'm hijacking the thread but didn't wanna start a new one for this and the thread was the most current on Loon's. This was sorta custom made for me from Audio Department in Burbank, CA. I didn't like the wing style from Loon and very much wanted something similar to K-Teks CCR's or PSC's version. After several years of having this idea in the back burner for my Loon, I asked them to come up with something. This is the end result and I am extremely happy. Gabe Quote
bralleput Posted April 4, 2014 Report Posted April 4, 2014 I still use a Panamic Maxi I bought in 1997...no issues ever! Quote
Prahlad Strickland Posted December 14, 2014 Report Posted December 14, 2014 Anyone purchase a loon boom recently?, very keen to buy the loon boom 12' The weight / closed length is amazing as compared with ambients 11.5' qs mini pole that is first on my list. Quote
VASI Posted December 14, 2014 Report Posted December 14, 2014 Loon Audio is not out of business? Quote
Prahlad Strickland Posted December 15, 2014 Report Posted December 15, 2014 Good question, I might give the number a try tommorow see if anything in stock or in business. Quote
Jason Todd Posted December 15, 2014 Report Posted December 15, 2014 Call Rich Van Dyke at Pro Sound New Orleans. I got a Brand new 12' Loon from PSS about a month ago. Quote
RadoStefanov Posted December 15, 2014 Report Posted December 15, 2014 If somebody has a short 5feet loon I will buy it. Quote
Prahlad Strickland Posted December 16, 2014 Report Posted December 16, 2014 Just ordered my Loon from Professional Sound New Orleans, can't wait. Quote
Boomboom Posted December 16, 2014 Report Posted December 16, 2014 The trick with Loon, I think, is buying from a dealer, not from Loonaudio.com... I recently worked with a guy who had brand new poles (2 of them) and going through a local dealer, he didn't have any problem. I noticed they changed the wing design. Nice work. Best pole I got is a Loon by a long way (got 4 different brands). Quote
Zack Posted December 16, 2014 Report Posted December 16, 2014 Actually its better to go direct from him as he's actually told me that's what he prefers. Don't pay him until you receive the items though....that's the real trick. Quote
Boomboom Posted December 16, 2014 Report Posted December 16, 2014 Yeah, that's what I was implying in that process: only pay if you can hold it in your hands, in any circumstance ! ;-) Quote
Prahlad Strickland Posted December 16, 2014 Report Posted December 16, 2014 Ordered a 12 footer, paid for, will let you know when I hold it... hehe Quote
Ron Meyer Posted December 17, 2014 Report Posted December 17, 2014 Apologies if I'm hijacking the thread but didn't wanna start a new one for this and the thread was the most current on Loon's. This was sorta custom made for me from Audio Department in Burbank, CA. I didn't like the wing style from Loon and very much wanted something similar to K-Teks CCR's or PSC's version. After several years of having this idea in the back burner for my Loon, I asked them to come up with something. This is the end result and I am extremely happy. Gabe That bottom machined part and rubber base sure look like one of my boom parts. Ron M. PSC Quote
Jason Todd Posted December 17, 2014 Report Posted December 17, 2014 Congratulations, Prahlad! They're a great boom pole. PSC and Loon make the best in my opinion. Quote
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